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Customer Experience Coordinator Intern
internship•United States
About this role
<div class="content-intro"><p><span style="font-family: arial, helvetica, sans-serif;">Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we <strong>innovate</strong> to positively <strong>impact </strong>patient behaviors. Our purpose-driven approach offers <strong>an inspirational career</strong> opportunity where you can contribute to improving health outcomes for millions of patients nationwide.</span></p>
<p><img style="display: block; margin-left: auto; margin-right: auto; max-width: 100%;" src="https://cdn.builtin.com/cdn-cgi/image/f=auto,fit=cover,w=1720,h=320,q=80/https://builtin.com/sites/www.builtin.com/files/2024-07/Greenhouse%20Cover%20Image.png" alt="" width="699"></p></div><p><strong><span data-contrast="none">Job Summary</span></strong><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="none">The Customer Experience Coordinator will be responsible for providing exceptional customer service, addressing inquiries, resolving issues, and ensuring customer satisfaction. The Customer Experience Coordinator will serve as the primary point of contact between the company and local practices within Health Systems and Large Physician Groups. </span><span data-ccp-props="{"201341983":0,"335559740":240}"> </span></p>
<p><strong><span data-contrast="auto">What You’ll Do:</span></strong></p>
<p><strong><span data-contrast="auto"><span data-ccp-charstyle="wbzude" data-ccp-charstyle-defn="{"ObjectId":"9bd681c4-55f3-5d6c-b9ee-54bcbe8d6169|1","ClassId":1073872969,"Properties":[201342446,"1",201342447,"5",201342448,"1",201342449,"1",469777841,"Calibri",469777842,"",469777843,"Calibri",469777844,"Calibri",201341986,"1",469769226,"Calibri",268442635,"22",469775450,"wbzude",201340122,"1",134233614,"true",469778129,"wbzude",335572020,"1",469778324,"Default Paragraph Font"]}">Customer Communication:</span></span></strong><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p>
<ul>
<li><span data-contrast="auto"><span data-ccp-charstyle="wbzude">Respond promptly to customer inquiries via phone, email, or chat.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto"><span data-ccp-charstyle="wbzude">Handle and resolve customer complaints and concerns in a professional and efficient manner.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto"><span data-ccp-charstyle="wbzude">Provide </span><span data-ccp-charstyle="wbzude">accurate</span><span data-ccp-charstyle="wbzude"> information about products, services, and product opportunities</span></span><strong><span data-contrast="auto"><span data-ccp-charstyle="wbzude">. </span></span></strong> </li>
</ul>
<p><strong><span data-contrast="auto"><span data-ccp-charstyle="wbzude">Problem Resolution:</span></span></strong><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p>
<ul>
<li><span data-contrast="auto"><span data-ccp-charstyle="wbzude">Investigate and resolve customer issues promptly and accurately.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto"><span data-ccp-charstyle="wbzude">Collaborate with other departments to escalate and solve complex problems.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
</ul>
<p><strong><span data-contrast="auto"><span data-ccp-charstyle="wbzude">Upsell Opportunities:</span></span></strong><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p>
<ul>
<li><span data-contrast="auto"><span data-ccp-charstyle="wbzude">Ability to recognize and </span><span data-ccp-charstyle="wbzude">identify</span><span data-ccp-charstyle="wbzude"> opportunities to grow an account. </span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
</ul>
<p><strong><span data-contrast="auto"><span data-ccp-charstyle="wbzude">Customer Satisfaction:</span></span></strong><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p>
<ul>
<li><span data-contrast="auto"><span data-ccp-charstyle="wbzude">Ensure </span><span data-ccp-charstyle="wbzude">high levels</span><span data-ccp-charstyle="wbzude"> of customer satisfaction through excellent service.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto"><span data-ccp-charstyle="wbzude">Proactively gather customer feedback and insights.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
</ul>
<p><strong><span data-contrast="auto"><span data-ccp-charstyle="wbzude">Documentation:</span></span></strong><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p>
<ul>
<li><span data-contrast="auto"><span data-ccp-charstyle="wbzude">Maintain </span><span data-ccp-charstyle="wbzude">accurate</span><span data-ccp-charstyle="wbzude"> and detailed records of customer interactions.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto"><span data-ccp-charstyle="wbzude">Document and report recurring issues for process improvement.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
</ul>
<p><strong><span data-contrast="auto"><span data-ccp-charstyle="wbzude">Team Collaboration:</span></span></strong><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p>
<ul>
<li><span data-contrast="auto"><span data-ccp-charstyle="wbzude">Collaborate with internal teams to improve overall customer experience. Provide insight on upsell opportunities within accounts. </span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto"><span data-ccp-charstyle="wbzude">Share insights and feedback with the team to enhance service quality.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
</ul>
<p><strong><span data-contrast="none">What We Need:</span></strong></p>
<ul>
<li><span data-contrast="none">Associate degree or combination of education and experience</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335557856":16777215,"335559739":384,"335559740":240,"335559746":160}"> </span></li>
<li><span data-contrast="none">Proven experience in a customer service and/or sales related role.</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335557856":16777215,"335559739":384,"335559740":240,"335559746":160}"> </span></li>
<li><span data-contrast="none">Excellent communication and interpersonal skills.</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335557856":16777215,"335559739":384,"335559740":240,"335559746":160}"> </span></li>
<li><span data-contrast="none">Strong problem-solving and critical-thinking abilities.</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335557856":16777215,"335559739":384,"335559740":240,"335559746":160}"> </span></li>
<li><span data-contrast="none">Ability to handle stressful situations with composure.</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335557856":16777215,"335559739":384,"335559740":240,"335559746":160}"> </span></li>
<li><span data-contrast="none">Familiarity with customer relationship management (CRM) systems.</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335557856":16777215,"335559739":384,"335559740":240,"335559746":160}"> </span></li>
</ul>
<p><strong><span data-contrast="auto"><span data-ccp-charstyle="wbzude">Desired Qualifications</span></span></strong><span data-ccp-props="{"201341983":0,"335559740":240}"> </span></p>
<ul>
<li><span data-contrast="auto">Must be able to multi-task and work effectively in a fast-paced and constantly changing work Knowledge and expertise in or the ability to rapidly learn the Company’s products and services.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":384,"335559740":240,"335559746":160}"> </span></li>
<li><span data-contrast="auto">Problem solving and independent judgment skills with ability to acknowledge when issues should be escalated.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":384,"335559740":240,"335559746":160}"> </span></li>
<li><span data-contrast="auto">Excellent attention to detail with the ability to retain the knowledge of product, procedures, and customers.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":384,"335559740":240,"335559746":160}"> </span></li>
<li><span data-contrast="auto">Must be able to multi-task and work effectively in a fast-paced and constantly changing team environment.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":384,"335559740":240,"335559746":160}"> </span></li>
<li><span data-contrast="auto">Ability to switch rapidly between tasks with no loss in efficiency and effectiveness.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":384,"335559740":240,"335559746":160}"> </span></li>
<li><span data-contrast="auto">Ability to remain calm in stressful situations and flexible in changing work environments.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":384,"335559740":240,"335559746":160}"> </span></li>
<li><span data-contrast="auto">Ability to display strong organization and prioritization skills by planning work efforts to maximize efficiencies and productivity.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":384,"335559740":240,"335559746":160}"> </span></li>
</ul><div class="content-conclusion"><hr>
<p><strong><iframe style="display: table; margin-left: auto; margin-right: auto;" src="https://www.youtube.com/embed/SFyOj6RJ58Q?si=hKwMuKj0NzuXrIIG" width="560" height="314"></iframe></strong></p>
<p><span style="font-family: arial, helvetica, sans-serif;"><strong>About PatientPoint: <br></strong>PatientPoint® is the Point of Change company, transforming the healthcare experience through the strategic delivery of behavior-changing content at critical moments of care. As the nation’s largest and most impactful digital network in 30,000 physician offices, we connect patients, providers and health brands with relevant information that is proven to drive healthier decisions and better outcomes. Learn more at <a href="https://www.patientpoint.com">patientpoint.com</a>. <br></span></p>
<p><span style="font-family: arial, helvetica, sans-serif;"><strong>Latest News & Innovations: </strong></span></p>
<ol>
<li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Named A Best Place to Work! <a href="https://www.mmm-online.com/features/best-places-to-work-2025-patientpoint/">Read More</a></span></li>
<li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Mike Walsh, COO answers "What Makes a Great Leader". <a class="XeBSGLNqCcbVjjHBwlpTAKSMNQlFZLePC " href="https://builtin.com/articles/companies-with-great-managers#patientpoint" data-test-app-aware-link="">Read More</a></span></li>
<li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Recognized on Vault’s Top Internship List. <a class="XeBSGLNqCcbVjjHBwlpTAKSMNQlFZLePC " href="https://bit.ly/4oWDual" data-test-app-aware-link="">Read More</a></span></li>
</ol>
<p><span style="font-family: arial, helvetica, sans-serif;"><strong>What We Offer: </strong></span><br><span style="font-family: arial, helvetica, sans-serif;" data-teams="true"><span class="ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak">We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates.</span></span></p>
<div>
<p><span style="font-size: 8pt; font-family: arial, helvetica, sans-serif;"><em>PatientPoint recognizes that privacy is important to you. Please read the PatientPoint <a href="https://www.patientpoint.com/privacy-policy">privacy policy</a>, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V</em></span></p>
</div></div>
What you'll do
- The Customer Experience Coordinator will serve as the primary contact for local practices, focusing on providing exceptional customer service, addressing inquiries, resolving issues, and ensuring high levels of customer satisfaction. Key duties include prompt communication, accurate problem resolution, identifying upsell opportunities, and maintaining detailed records of all customer interactions.
About PatientPoint
PatientPoint® is a leading digital health company that connects patients, healthcare providers and life sciences companies with the right information in the moments care decisions are made. Our solutions are proven to influence patient behavior and improve health outcomes, driving value for all stakeholders. Across the nation’s largest network of connected digital devices in 35,000 physician offices, PatientPoint solutions empower better health for more than 750 million patient visits each year. Learn more at patientpoint.com.
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Frequently Asked Questions
What does a Customer Experience Coordinator Intern do at PatientPoint?
As a Customer Experience Coordinator Intern at PatientPoint, you will: the Customer Experience Coordinator will serve as the primary contact for local practices, focusing on providing exceptional customer service, addressing inquiries, resolving issues, and ensuring high levels of customer satisfaction. Key duties include prompt communication, accurate problem resolution, identifying upsell opportunities, and maintaining detailed records of all customer interactions..
Is the Customer Experience Coordinator Intern position at PatientPoint remote?
The Customer Experience Coordinator Intern position at PatientPoint is based in United States, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Experience Coordinator Intern position at PatientPoint?
You can apply for the Customer Experience Coordinator Intern position at PatientPointdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.