About this role
Every person who works at Passumpsic Bank is an ambassador. We all represent the bank, our team and the communities we serve, especially our Service Representatives. If you are someone who understands the importance of being at your best, giving your all, and striving to be great, we need you on Team Passumpsic!
SUMMARY
This position is the primary contact between the Bank and its customers; accordingly, it requires excellent customer service skills. All customer interactions will be handled in a friendly, courteous, and knowledgeable manner. Processing of transactions must be done efficiently, accurately, and in accordance with strict confidentiality.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Deliver a high level of customer satisfaction by providing quality customer service to all customers.
Help to expand current relationships of every bank customer by making referrals to customer service representatives, loan officers, and others utilizing customer service sales skills.
Be knowledgeable about the Bank’s products and services in order to provide account information and discuss bank products and services suitable to customers needs.
Process all customer transactions in an accurate, efficient, and confidential manner.
Balance cash drawers daily, and the ATMs as assigned.
Be on call for after hours for ATM servicing.
With a full line of financial products and services, as well as expert financial advice, we’re a proven partner in the prosperity of our communities. We focus on improving the world around us with a sincere commitment to our customers' success.
We are a workplace that highly values the contribution of our people. We believe if we work together we can accomplish amazing feats for our community. To this end we recruit bright, energetic and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for advancement and learning new skills. We really believe that when our employees succeed, everyone wins.
If you have questions about this position description, please feel free to ask.
Other facts
About Passumpsic Savings Bank
Passumpsic Bank is a community bank, 11 branches strong, proudly serving the Northeast Kingdom, Central Vermont and New Hampshire's North Country. Passumpsic Bank is a one of the few remaining mutually owned banks. We are committed to reinvesting profits in the communities we serve, because our first priority has always been—and always will be—you, our customers.
When you are preparing for one of life’s “great events”—planning to have your first child, buying a home, saving for college, retirement—you’re embarking on an adventure. You need a trusted financial partner to do all of these things, and Passumpsic Bank is waiting with open arms. In a region where adventure awaits at every turn, this plays nicely into the natural beauty of the regions we serve while encouraging customers—regardless of where they’re at in their lives—to start their adventure with Passumpsic.
As a full-service financial organization, we pride ourselves on offering the products, services and financial expertise necessary to help individuals, families and businesses in all of the communities we serve to achieve their goals. We offer everything the big banks do, but you’ll be hard-pressed to find an organization that exemplifies “community banking” more than Team Passumpsic. We care about our customers and we get to know them. It’s the only way to truly understand their needs and goals. Our focus on our customers, and the regions we serve, has never been sharper. Our focus on helping to grow these regions, and be a part of making this great area even better, has never been stronger. We’re glad to be here, and we’re glad you’re with us.
Member FDIC, Equal Housing Lender
What you'll do
- The Service Representative I serves as the primary contact between the bank and its customers, providing excellent customer service and processing transactions accurately and confidentially. They are also responsible for balancing cash drawers and ATMs as assigned.
Ready to join Passumpsic Savings Bank?
Take the next step in your career journey