Clinic Manager

Position: Clinic Manager

Location: Toronto, ON

Clinic: Dr. Steven & Dr. Jonathan Stern Dentistry 

We know that great dental care is about more than just clinical excellence—it’s about leadership, team spirit, and creating a seamless experience for every patient who walks through our doors.

We’re looking for a dedicated and organized Clinic Manager to join our team at Dr. Steven & Dr. Jonathan Stern Dentistry, a proud part of the Passion Dental Group. Whether you’re a seasoned manager or stepping into a leadership role for the first time, you’ll be joining a supportive, growth-focused environment where your skills in operations, communication, and team leadership truly make a difference.

Specifics about the role:

• Job Type: Full Time
• Wage range: $60,000 to $70,000 annual salary with a bonus structure
• Lots of potential for career growth with learning and development opportunities. 

What you’ll do:

• Establish and manage internal office protocols and procedures to ensure overall office efficiency.
• Hire, train, and develop new office staff to meet patients’ needs and uphold the clinic’s standards.
• Develop and manage staff schedules and timesheets, overseeing other HR functions.
• Create, implement, and manage an effective office budget.
• Oversee the processing of insurance claims and billing systems, ensuring accuracy and compliance.
• Deliver individual and team leadership to ensure all office employees provide outstanding client service.
• Greet patients professionally and cheerfully, creating a welcoming atmosphere.
• Schedule appointments and organize the clinic schedule to optimize workflow.
• Answer and appropriately route phone calls, addressing inquiries promptly and professionally.
• Utilize experience in internal and external marketing to enhance clinic visibility and community engagement.
• Support scheduling efficiency and usage of Practice Management software systems, including Abeldent (training provided) and manage MaxAssist systems.
• Perform other office administration duties as required.
• Uphold and protect the culture at the clinic, fostering a positive and engaging work environment
• Support practice growth
• Help build practice growth and expand into more offerings, including specialty services
• Support the recruitment of associates and supportive staff to expand and grow

What you’ll bring to the role:

• At least 5 years of dental clinic setting experience, and at least 5 years of leadership.
• Working knowledge of dental billing and insurance protocols.
• Proficient computer skills, including knowledge of Microsoft Office.
• Strong verbal and written communication skills.
• Solid problem-solving abilities and attention to detail.
• Friendly, professional demeanor with excellent interpersonal skills.
• Ability to multi-task effectively, working independently and as part of a dynamic team.

Who we are:

Welcome to Passion Dental Group, a team of dedicated dental professionals committed to providing exceptional care and building a community of like-minded individuals who share our values. We believe in creating a positive, supportive culture that stimulates personal and professional growth. We invest in our people first and create a community that fosters personal success. Visit passiondental.ca to learn more.

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Passion Dental Group is committed to workplace diversity and provides accommodations to applicants with disabilities throughout our hiring process. We do not use artificial intelligence or automated decision-making tools to screen or assess candidates; all applications are reviewed by our recruitment team. Limited AI-enabled tools may be used solely for note-taking during phone screening interviews. If you require accommodation at any stage of the hiring process, please let us know by emailing [email protected]