P
Service Solutionist
full-time•Charlotte
About this role
<div class="content-intro"><p>PartsSource is the<strong> leading technology and software platform for managing mission-critical healthcare equipment</strong>. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience.</p>
<p><br>PartsSource team members are deeply committed to our mission of <strong>Ensuring Healthcare is Always On®</strong>, which is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems.</p></div><p><strong><span data-contrast="auto">About the Job Opportunity</span></strong><span data-ccp-props="{"335551550":6,"335551620":6,"335559739":0}"> </span></p>
<p>The Service Solutionist is a critical contributor to our service organization, responsible for managing service requests with urgency, accuracy, and ownership from start to finish.</p>
<p>Our customers span a full spectrum of industries, from government agencies to large hospital systems and healthcare organizations. These customers depend on clear communication, professionalism, and reliability to support their essential operations and patient care. As a result, this role requires a high level of judgement, accountability, and customer focus.</p>
<p>This position is designed for high – performing professionals who take pride in consistence, responsiveness, and follow-through. While this is a hybrid role, success depends on being fully engaged, dependable, and present during required in-office days, and while working from home.</p>
<p><strong>What you’ll do</strong></p>
<ul>
<li>Own service requests from intake through resolution, ensuring accuracy, urgency, and accountability.</li>
<li>Gather complete and actionable information by asking thoughtful, direct questions.</li>
<li>Manage multiple service events simultaneously while maintaining quality and responsiveness.</li>
<li>Communicate clearly and professionally with customers, vendors, and internal teams across phone, chat, online forms, and email.</li>
<li>Support customers with empathy and composure, especially in time-sensitive or high-impact situations.</li>
<li>Proactively monitor open work and follow up to prevent delays or escalations.</li>
<li>Maintain thorough, accurate documentation that meets quality and compliance expectations.</li>
<li>Navigate complex service scenarios with sound judgement and a solution-oriented mindset.</li>
<li>Contribute to a team culture on reliability, trust, and shared standards.</li>
</ul>
<p><strong>What we’re looking for</strong></p>
<p>We’re looking for a dependable, high-caliber professionals who understand the responsibility that comes with supporting complex, high stakes customer environments</p>
<ul>
<li>Highly reliable – you show up prepared, on time, and ready to own your work</li>
<li>Strong sense of urgency – you understand priorities and act decisively</li>
<li>Accountable – you take ownership of outcomes, not just tasks</li>
<li>Top-tier communicator – you communicate clearly, professionally, and confidently with a wide range of stakeholders</li>
<li>Customer-Focused – you understand that service quality matters, especially in regulated or mission critical environments</li>
<li>Detail-oriented – you value accuracy, documentation, and doing things right</li>
<li>Self-directed – you manage your workload effectively without constant oversight</li>
<li>Team-oriented – you contribute to a collaborative, high-standard team</li>
</ul>
<p> </p><div class="content-conclusion"><p><strong><span data-contrast="auto">Benefits & Perks</span></strong><span data-contrast="auto"> </span><span data-ccp-props="{"335551550":6,"335551620":6,"335559739":0}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="38" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)</span><span data-ccp-props="{"335551550":6,"335551620":6,"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="38" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Career and professional development through training, coaching and new experiences.</span><span data-ccp-props="{"335551550":6,"335551620":6,"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="38" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity.</span><span data-ccp-props="{"335551550":6,"335551620":6,"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="38" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Inclusive and diverse community of passionate professionals learning and growing together.</span><span data-ccp-props="{"335551550":6,"335551620":6,"335559739":0}"> </span></li>
</ul>
<p><span data-contrast="auto"> </span><span data-ccp-props="{"335551550":6,"335551620":6,"335559685":720,"335559739":0}"> </span></p>
<p><strong><span data-contrast="auto">Interested?</span></strong><span data-contrast="auto"> </span><span data-ccp-props="{"335551550":6,"335551620":6,"335559739":0}"> </span></p>
<p><span data-contrast="auto">We’d love to hear from you! Submit your resume and an optional cover letter explaining why you’d be a great fit.</span><span data-ccp-props="{"335551550":6,"335551620":6,"335559739":0}"> </span></p>
<p><strong>About PartsSource</strong></p>
<p>Since 2001, PartsSource has evolved into the leading technology and software platform for managing mission-critical equipment, serving over half of the U.S. hospital infrastructure. Our digital systems modernize and automate the procurement of parts, services, technical support, and training for HTM professionals to efficiently and effectively maintain their mission-critical equipment. PartsSource employs over 700 employees nationwide that committed to supporting healthcare providers and ensuring healthcare always on.</p>
<p>In 2021, Bain Capital invested in the business, further accelerating our growth and positive impact within the healthcare industry.</p>
<p style="line-height: 1;"><strong>Read more about us here:</strong></p>
<p style="line-height: 1;">· <a href="https://corporate.partssource.com/resource/mostlovedworkplaces/">PartsSource Named to Newsweek’s List of the Top 200 America’s Most Loved Workplaces for 2024 </a></p>
<p style="line-height: 1;">· <a href="https://thehealthcaretechnologyreport.com/the-top-50-healthcare-technology-companies-of-2025/">PartsSource® Named Among the Top 50 Healthcare Technology Companies of 2025 </a></p>
<p style="line-height: 1;">· <a href="https://thehealthcaretechnologyreport.com/the-top-25-healthcare-software-companies-of-2025/">PartsSource® Named Among the Top 25 Healthcare Software Companies of 2025 </a></p>
<p style="line-height: 1;">· <a href="https://thehealthcaretechnologyreport.com/the-top-25-healthcare-software-executives-of-2025/">PartsSource President and CEO Philip Settimi Named to Top 50 Healthcare Technology CEO List 2025 </a></p>
<p style="line-height: 1;">· <a href="https://corporate.partssource.com/resource/wall-street-journal-bain-capital-buys-medical-device-parts-business/">WSJ: Bain Capital Private Equity Scoops Up PartsSource</a></p>
<p> </p>
<div><strong data-olk-copy-source="MailCompose">EEO</strong></div>
<div>PartsSource, Inc., and its affiliates and subsidiaries, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</div>
<div> </div>
<div>This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</div>
<p> </p>
<p>Legal authorization to work in the U.S. is required.</p>
<p> </p></div>
What you'll do
- The Service Solutionist is responsible for managing service requests from intake through resolution, ensuring accuracy, urgency, and accountability. This role involves clear communication with customers and internal teams while supporting customers with empathy and composure.
About PartsSource
RSTI is the largest multi-vendor diagnostic imaging training center in the world. Located just outside of Cleveland (in Solon, Ohio), their training center is devoted to a dynamic hands-on learning environment that when combined with an intensive classroom experience produces students and graduates that immediately make a difference when they return home. Their 75 plus, dedicated training labs (as of Q1-23 and grows weekly) have enough equipment to get each student the individual time they need to learn and retain what they have been taught. More than 15,000+ students have gone through the doors of RSTI, as the company continues to provide state-of-the-art, quality education for hospitals, service providers and in some cases, the OEM's themselves. Additionally RSTI buys and sells imaging equipment, including parts and parts service as a piece of the comprehensive package offered to each student. That web address is www.rsti-exchange.com.
Training Prerequisites: Either: electronics background from the military, a technical school diploma, a 2 year degree or a 4 year degree. All educational history must demonstrate a thorough electronics knowledge.
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Frequently Asked Questions
What does a Service Solutionist do at PartsSource?
As a Service Solutionist at PartsSource, you will: the Service Solutionist is responsible for managing service requests from intake through resolution, ensuring accuracy, urgency, and accountability. This role involves clear communication with customers and internal teams while supporting customers with empathy and composure..
Is the Service Solutionist position at PartsSource remote?
The Service Solutionist position at PartsSource is based in Charlotte, North Carolina, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Service Solutionist position at PartsSource?
You can apply for the Service Solutionist position at PartsSourcedirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.