P
Key Account Manager, Laboratory (Charlotte)
full-time•Charlotte
About this role
<div class="content-intro"><p>PartsSource is the<strong> leading technology and software platform for managing mission-critical healthcare equipment</strong>. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience.</p>
<p><br>PartsSource team members are deeply committed to our mission of <strong>Ensuring Healthcare is Always On®</strong>, which is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems.</p></div><p><strong>Job Title: </strong></p>
<p><strong>Location: </strong>Charlotte, NC</p>
<p><strong>About the Job Opportunity</strong></p>
<p>The Key Account Manager, Laboratory is responsible for driving growth of service-based solutions within assigned federal or state government laboratory accounts. This role partners closely with laboratory stakeholders to understand operational needs, align service offerings, and deliver measurable value through consultative selling and long-term relationship management. You will focus on expanding service adoption, identifying new opportunities, and ensuring successful execution in highly regulated laboratory environments.</p>
<p><strong>What You’ll Do</strong></p>
<p><strong>Key Account Management & Business Development</strong></p>
<ul>
<li>Serve as the primary commercial contact for assigned government laboratory accounts</li>
<li>Develop and execute strategic account plans aligned to laboratory missions and funding cycles</li>
<li>Identify and pursue cross-sell, upsell, and new service opportunities</li>
<li>Build trusted relationships with laboratory leadership, procurement, and operations teams</li>
</ul>
<p><strong> </strong><strong>Service Growth & Commercial Execution</strong></p>
<ul>
<li>Position service offerings including maintenance programs, compliance support, and operational services</li>
<li>Lead pricing discussions, proposals, and service contract negotiations</li>
<li>Support contract development, renewals, and service expansions</li>
</ul>
<p><strong> </strong><strong>Customer Engagement & Value Delivery</strong></p>
<ul>
<li>Conduct value-based discussions tailored to government laboratory workflows and regulations</li>
<li>Act as a trusted advisor by aligning service solutions to operational and compliance challenges</li>
<li>Ensure customer expectations are clearly defined and met</li>
</ul>
<p><strong> </strong><strong>Cross-Functional Collaboration</strong></p>
<ul>
<li>Partner with service operations, field teams, and account management to execute solutions</li>
<li>Coordinate onboarding and implementation of new service programs</li>
<li>Proactively address issues to support service performance and customer satisfaction</li>
</ul>
<p><strong>What You’ll Bring</strong></p>
<p><strong>Your Background</strong></p>
<ul>
<li>Bachelor’s degree or equivalent experience</li>
<li>3+ years of experience in business development, account management, or sales</li>
<li>Experience selling services within laboratory, healthcare, life sciences, or technical services environments</li>
<li>Proven ability to identify, advance, and close service-related opportunities</li>
<li>Strong negotiation, consultative selling, and relationship-building skills</li>
</ul>
<p><strong> </strong><strong>Preferred</strong></p>
<ul>
<li>Experience working with federal or state government laboratories</li>
<li>Familiarity with public health, environmental, forensic, or research laboratories</li>
</ul>
<p><strong> </strong><strong>Who We Want to Meet</strong></p>
<ul>
<li><strong>Act Like an Owner:</strong> Demonstrates Accountability & Execution by owning account outcomes and following through on commitments</li>
<li><strong>Serve with Purpose:</strong> Applies Customer Centric thinking to align service solutions with laboratory mission and impact</li>
<li><strong>Adapt to Thrive:</strong> Uses Managing Ambiguity to remain effective in regulated, complex government environments</li>
<li><strong>Collaborate to Win:</strong> Leverages Influence & Communication to align internal teams and external stakeholders</li>
<li><strong>Challenge the Status Quo:</strong> Applies Curiosity & Problem Solving to uncover service growth opportunities and improve outcomes</li>
</ul><div class="content-conclusion"><p><strong><span data-contrast="auto">Benefits & Perks</span></strong><span data-contrast="auto"> </span><span data-ccp-props="{"335551550":6,"335551620":6,"335559739":0}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="38" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)</span><span data-ccp-props="{"335551550":6,"335551620":6,"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="38" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Career and professional development through training, coaching and new experiences.</span><span data-ccp-props="{"335551550":6,"335551620":6,"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="38" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity.</span><span data-ccp-props="{"335551550":6,"335551620":6,"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="38" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Inclusive and diverse community of passionate professionals learning and growing together.</span><span data-ccp-props="{"335551550":6,"335551620":6,"335559739":0}"> </span></li>
</ul>
<p><span data-contrast="auto"> </span><span data-ccp-props="{"335551550":6,"335551620":6,"335559685":720,"335559739":0}"> </span></p>
<p><strong><span data-contrast="auto">Interested?</span></strong><span data-contrast="auto"> </span><span data-ccp-props="{"335551550":6,"335551620":6,"335559739":0}"> </span></p>
<p><span data-contrast="auto">We’d love to hear from you! Submit your resume and an optional cover letter explaining why you’d be a great fit.</span><span data-ccp-props="{"335551550":6,"335551620":6,"335559739":0}"> </span></p>
<p><strong>About PartsSource</strong></p>
<p>Since 2001, PartsSource has evolved into the leading technology and software platform for managing mission-critical equipment, serving over half of the U.S. hospital infrastructure. Our digital systems modernize and automate the procurement of parts, services, technical support, and training for HTM professionals to efficiently and effectively maintain their mission-critical equipment. PartsSource employs over 700 employees nationwide that committed to supporting healthcare providers and ensuring healthcare always on.</p>
<p>In 2021, Bain Capital invested in the business, further accelerating our growth and positive impact within the healthcare industry.</p>
<p style="line-height: 1;"><strong>Read more about us here:</strong></p>
<p style="line-height: 1;">· <a href="https://corporate.partssource.com/resource/mostlovedworkplaces/">PartsSource Named to Newsweek’s List of the Top 200 America’s Most Loved Workplaces for 2024 </a></p>
<p style="line-height: 1;">· <a href="https://thehealthcaretechnologyreport.com/the-top-50-healthcare-technology-companies-of-2025/">PartsSource® Named Among the Top 50 Healthcare Technology Companies of 2025 </a></p>
<p style="line-height: 1;">· <a href="https://thehealthcaretechnologyreport.com/the-top-25-healthcare-software-companies-of-2025/">PartsSource® Named Among the Top 25 Healthcare Software Companies of 2025 </a></p>
<p style="line-height: 1;">· <a href="https://thehealthcaretechnologyreport.com/the-top-25-healthcare-software-executives-of-2025/">PartsSource President and CEO Philip Settimi Named to Top 50 Healthcare Technology CEO List 2025 </a></p>
<p style="line-height: 1;">· <a href="https://corporate.partssource.com/resource/wall-street-journal-bain-capital-buys-medical-device-parts-business/">WSJ: Bain Capital Private Equity Scoops Up PartsSource</a></p>
<p> </p>
<div><strong data-olk-copy-source="MailCompose">EEO</strong></div>
<div>PartsSource, Inc., and its affiliates and subsidiaries, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</div>
<div> </div>
<div>This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</div>
<p> </p>
<p>Legal authorization to work in the U.S. is required.</p>
<p> </p></div>
What you'll do
- The Key Account Manager is responsible for driving growth of service-based solutions within assigned government laboratory accounts. This includes developing strategic account plans, identifying new service opportunities, and ensuring successful execution in regulated environments.
About PartsSource
RSTI is the largest multi-vendor diagnostic imaging training center in the world. Located just outside of Cleveland (in Solon, Ohio), their training center is devoted to a dynamic hands-on learning environment that when combined with an intensive classroom experience produces students and graduates that immediately make a difference when they return home. Their 75 plus, dedicated training labs (as of Q1-23 and grows weekly) have enough equipment to get each student the individual time they need to learn and retain what they have been taught. More than 15,000+ students have gone through the doors of RSTI, as the company continues to provide state-of-the-art, quality education for hospitals, service providers and in some cases, the OEM's themselves. Additionally RSTI buys and sells imaging equipment, including parts and parts service as a piece of the comprehensive package offered to each student. That web address is www.rsti-exchange.com.
Training Prerequisites: Either: electronics background from the military, a technical school diploma, a 2 year degree or a 4 year degree. All educational history must demonstrate a thorough electronics knowledge.
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Frequently Asked Questions
What does a Key Account Manager, Laboratory (Charlotte) do at PartsSource?
As a Key Account Manager, Laboratory (Charlotte) at PartsSource, you will: the Key Account Manager is responsible for driving growth of service-based solutions within assigned government laboratory accounts. This includes developing strategic account plans, identifying new service opportunities, and ensuring successful execution in regulated environments..
Is the Key Account Manager, Laboratory (Charlotte) position at PartsSource remote?
The Key Account Manager, Laboratory (Charlotte) position at PartsSource is based in Charlotte, North Carolina, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Key Account Manager, Laboratory (Charlotte) position at PartsSource?
You can apply for the Key Account Manager, Laboratory (Charlotte) position at PartsSourcedirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.