Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike. Learn more: ParkingMgt.com

Position Summary
The Commercial Parking Area Manager is responsible for the strategic management and operational oversight of multiple parking facilities within an assigned area. This role focuses on maximizing profitability, ensuring guest satisfaction and safety, and driving revenue growth. This position leads and coordinates parking staff, ensuring efficient operations, compliance with company standards, and the successful execution of technology installations and management.

Primary Objective
With a comprehensive understanding of the parking industry, the Commercial Parking Area Manager plays a key role in business development, generation, and maintaining strong client relationships. Additionally, this position oversees financial performance, payroll management, and operational improvements to enhance efficiency and service quality. By fostering a culture of excellence, the ACPM ensures that both client and associate satisfaction remains a top priority while continuously identifying opportunities for expansion and innovation within the market.

Duties and Responsibilities
Operational Management
Oversee the daily operations of multiple parking facilities, ensuring efficiency and compliance with company policies and industry regulations. Manage all aspects of self-parking, valet, and commercial parking operations to ensure seamless service delivery. Continuously monitor facility conditions, addressing maintenance issues, security concerns, and operational challenges as they arise. Enforce parking policies and procedures, including revenue control and ticket management, to maintain compliance and optimize profitability. Maintain accurate records of financial transactions, parking revenue, and operational expenses to support effective financial oversight and reporting.

Financial and Revenue Growth
Develop and implement strategies to maximize revenue and occupancy rates at each facility while ensuring budgetary compliance and cost control. Continuously monitor financial performance, identifying opportunities to increase revenue through new business opportunities, strategic partnerships, and optimized pricing strategies. Analyze reports to track financial trends, assess operational efficiency, and make data-driven recommendations for continuous improvement and growth.

Staff Management and Leadership
Recruit, train, and supervise a team of parking attendants, supervisors, and customer service staff while ensuring proper staffing levels to meet business demands. Conduct regular performance reviews, provide coaching, and implement employee development initiatives to enhance skills and performance. Develop work schedules that align with operational needs and efficiency goals. Foster a culture of growth, teamwork, and accountability within the parking operations team to drive productivity and maintain high service standards.

Customer Service and Client Relations
Ensure a high level of customer service and guest satisfaction at all locations by responding promptly to inquiries, concerns, and complaints while implementing effective solutions for service improvement. Build and maintain strong relationships with property owners, commercial clients, and local businesses to enhance partnerships and business growth. Develop customer service training programs to equip staff with the skills necessary to provide exceptional client and guest interactions, fostering a positive and professional service environment.

Compliance and Security
Ensure compliance with local, state, and federal regulations regarding parking operations and labor laws while implementing and monitoring safety and security protocols to protect customers, staff, and company assets. Conduct regular audits to identify and prevent fraud, theft, and operational discrepancies, ensuring adherence to company policies and industry standards.

Business Development and Sales
Generate new business leads and close deals to expand the company’s commercial parking portfolio while collaborating with the sales team to identify potential clients and establish strategic commercial partnerships. Actively participate in industry events, networking meetings, and client presentations to promote company services and strengthen business relationships. Conduct market research to analyze competitor strategies and assess customer demand, ensuring the company remains competitive and well-positioned for growth.

Administration and Reporting
Prepare and submit reports on financial performance, operational efficiency, and customer satisfaction while maintaining accurate records of payroll, scheduling, and employee attendance. Collaborate closely with senior management to develop long-term strategic plans that drive business growth and operational improvements. Ensure proper documentation of permits, contracts, and compliance records to uphold regulatory standards and company policies

Travel and Communication
Due to the geographic scope of the role, travel may be required, focusing on site visits to oversee performance, address challenges, and support new account launches. Ongoing communication is essential, providing consistent updates and performance insights into leadership. In some cases, the Manager may need to use a personal cell phone to manage operational matters effectively.

Supervisory Responsibilities
Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth. Seek and apply feedback from both internal and external customers, promote a culture of quality, and continuously work to enhance processes, services, and supervisory skills to drive team success.

Additional Responsibilities
Other tasks may be assigned as needed to support the company’s overall operational and financial objectives, with the expectation that the management remains flexible and responsive to evolving business needs. Attend required staff meetings and complete assigned training modules in a timely manner. Including but not limited to the ability to work flexible hours when needed may be required.

Knowledge, Skills, and Abilities
Competency/Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience
A college diploma is required. A minimum of five (5) years of managerial experience in customer service or hospitality management is strongly preferred, with additional leadership training, certifications, or business-related coursework seen as an advantage.

Certificates and Licenses
A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position.

Advanced Client Management Skills
A high degree of proficiency in building long-term client relationships, understanding stakeholder needs, and resolving issues promptly. The Director anticipates shifting client requirements across multiple locations, coordinating swift responses and strategic adjustments to maintain strong, lasting partnerships.

Payroll Management
Solid experience with scheduling and overtime control to optimize labor costs, alongside the capability to guide managers in efficient scheduling practices and compliance with relevant policies.

Technological Proficiency
A working knowledge of revenue management and scheduling software used within the organization. The Director may partner with IT and third-party vendors to facilitate the successful rollout of new technologies and system enhancements.

Excellent Communication and Reporting
The capacity to clearly articulate goals, progress, and challenges to various audiences—ranging from senior executives to frontline staff. Concise reporting and proactive cross-departmental collaboration are essential to the role’s success.

Adaptability and Flexibility
Willingness to travel frequently, manage sudden changes, and pivot strategies as needed. This includes remaining composed under pressure and efficiently handling issues related to project management and revenue operations.

Work Environment
The work environment for this role includes both indoor and outdoor settings, requiring collaboration with teams, vendors, and clients on-site and in corporate environments. Associates may frequently use computers, communicate via phone, and perform duties in or around parking facilities. Regular exposure to outdoor weather conditions—including extreme heat, cold, humidity, and wet environments—is expected. The location can be noisy, with moving vehicles operated by the public.

Physical Demands
Requirements may include extended periods of standing, walking, and the ability to lift moderate weights when necessary. Specific vision abilities—close, distance, peripheral, depth perception, and focus adjustments—may be required to ensure on-site awareness and safety.

Cell Phone Use
Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy.

Pay Transparency
PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.

Additional Compensation and Benefits

• Health Benefits – Medical, vision and dental insurance – Upon eligibility
• 401K – Upon eligibility
• Supplemental Insurance – Life insurance and critical illness
• Bonus opportunities
• Internal leadership development program
• Paid time off
• Paid training
• Tuition assistance through Bellevue University – Up to $5,250 per year
• Nationwide discounts through Perks at Work
• Military friendly employer

Employee at Will
Employment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies.

Fair Labor Standards Act (FLSA)
This position is classified as exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role are not eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location.

PMC is compliant with all state workman’s compensation laws.

Employee Leave
PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc.

Equal Employment Opportunity (EEO) Statement
Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

ADA and Equal Employment Opportunity (EEO) Compliance
Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity.  This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity.  This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.

Job Title Area Commercial Manager
Department: Commercial Parking Operations
Reports directly to: Commercial Regional Manager
Schedule: Full Time
Status: Exempt
Compensation: Salary plus bonus opportunities 
(Salary can vary depending on market and applicable experience)