PA
Account Manager/Customer Success Specialist
full-time•Abu Dhabi
About this role
The Customer Success Manager helps clients get familiar with the application. They hold training sessions to educate the users on how the product can benefit them, to ensure that they are ready and live, and to follow up on the existing clients .
Job Description:
We are looking for a data-driven and analytical person who will help our customers achieve the most value from Parent ™ . You will help the customer realize the initial value of the application and how it can make their daily operations more efficient. The ideal candidate will have experience in a fast-paced environment or a customer success environment. You will work closely with the customer and conduct online training as well as webinars to help them see the value of Parent ™ . You will be responsible for the customer adoption goals.
Responsibilities
Manage UAE client accounts and take timely action to move them through the platform implementation process.
Manage the onboarding process for new customers on the platform by providing them all the tools and information needed for them to launch Parent ™.
Provide initial and follow-up training to new customers to ensure they achieve the most value from Parent ™.
Follow up on the existing clients as an account manager to ensure their stickiness to the product.
Conduct on-site visits to high-value clients 2–3 days per week to strengthen relationships, ensure adoption, and support long-term success.
Hold webinars to educate the customers on new and existing features.
Identify and implement improvements to our process to increase team efficiency and improve the customer experience.
Collaborate with other teams to ensure a smooth customer experience.
Act as the customer advocate by providing input to other Parent ™ teams.
Job Benefits:
Attractive salary
Professional Development Environment
Fluent in Arabic is a must.
Bachelor's degree with 3 + years of experience as a Customer Success Manager.
Professional Background in B2B Enterprises.
Must be living in Dubai or Abu Dhabi only.
Candidates must be currently residing in the UAE and possess a valid UAE driving license .
Fluent English (Spoken & Written).
Experience in a fast-paced technology company (SAAS).
Experience in a customer service organization is a plus.
Strong analytical skills.
Excellent Communication Skills.
Strong organizational skills.
Positive, Self-managed, and Self-motivated.
Excellent Time Management Skills.
What you'll do
- The Account Manager/Customer Success Specialist will manage client accounts, ensuring they move through the platform implementation process and achieve value from the application. They will conduct training sessions, follow up with existing clients, and hold webinars to educate customers on features.
About Parent ApS
Committed to transforming the landscape of childcare center management, Parent App is dedicated to simplifying operations, enhancing communication, and fostering a thriving ecosystem for early childhood education. Our innovative software empowers childcare providers to efficiently manage their centers, ensuring a seamless experience for staff, parents, and children.
Join us in our mission to revolutionize childcare center management and create a brighter future for the next generation.
Ready to join Parent ApS?
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Frequently Asked Questions
What does a Account Manager/Customer Success Specialist do at Parent ApS?
As a Account Manager/Customer Success Specialist at Parent ApS, you will: the Account Manager/Customer Success Specialist will manage client accounts, ensuring they move through the platform implementation process and achieve value from the application. They will conduct training sessions, follow up with existing clients, and hold webinars to educate customers on features..
Is the Account Manager/Customer Success Specialist position at Parent ApS remote?
The Account Manager/Customer Success Specialist position at Parent ApS is based in Abu Dhabi, Abu Dhabi, United Arab Emirates. Contact the company through Clera for specific work arrangement details.
How do I apply for the Account Manager/Customer Success Specialist position at Parent ApS?
You can apply for the Account Manager/Customer Success Specialist position at Parent ApSdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.