PA
Account Manager (Customer Success Focus)
full-time•Tunis
About this role
Location: Remote (Canadian Time Zone)
Reports to: Customer Success Manager
Role Overview
We are seeking a Account Manager who will take ownership of client relationships and ensure their long-term success and satisfaction. The ideal candidate will be fluent in English and French and will play a key role in onboarding, training, and supporting our clients throughout their journey with Parent™. You will act as the main point of contact for assigned accounts, ensuring smooth adoption, proactive engagement, and ongoing value realization.
Key Responsibilities
Serve as the primary point of contact for assigned client accounts, managing relationships in both English and French.
Lead onboarding and training sessions for new clients, ensuring they are fully equipped to use the Parent™ system effectively.
Drive customer success and satisfaction by proactively engaging with clients to ensure their goals are met.
Monitor account health, usage, and engagement to identify opportunities for improvement and growth.
Provide chat support to assist clients with quick inquiries and ensure timely resolutions.
Address client inquiries and coordinate with internal teams (technical, product, and support) to resolve any issues promptly.
Maintain accurate and up-to-date account information in the CRM.
Partner with cross-functional teams to share feedback, resolve client issues, test and open support tickets, and follow up with the development team to ensure timely resolution and an enhanced client experience.
Support renewal and retention efforts by maintaining strong, trust-based relationships with clients.
Bachelor’s degree or equivalent experience in Account Management, Customer Success, or a related field.
2–4 years of experience in account management or client relationship roles, preferably in SaaS or technology-based companies.
Proven experience with ticketing systems and live chat support.
Fluent in English and French (spoken and written).
Strong communication, organization, and problem-solving skills.
Proactive, customer-focused mindset with the ability to manage multiple priorities.
What you'll do
- The Account Manager will serve as the primary point of contact for assigned client accounts, managing relationships in both English and French. They will lead onboarding and training sessions, drive customer success, monitor account health, and coordinate with internal teams to resolve client issues.
About Parent ApS
Committed to transforming the landscape of childcare center management, Parent App is dedicated to simplifying operations, enhancing communication, and fostering a thriving ecosystem for early childhood education. Our innovative software empowers childcare providers to efficiently manage their centers, ensuring a seamless experience for staff, parents, and children.
Join us in our mission to revolutionize childcare center management and create a brighter future for the next generation.
Ready to join Parent ApS?
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Frequently Asked Questions
What does a Account Manager (Customer Success Focus) do at Parent ApS?
As a Account Manager (Customer Success Focus) at Parent ApS, you will: the Account Manager will serve as the primary point of contact for assigned client accounts, managing relationships in both English and French. They will lead onboarding and training sessions, drive customer success, monitor account health, and coordinate with internal teams to resolve client issues..
Is the Account Manager (Customer Success Focus) position at Parent ApS remote?
The Account Manager (Customer Success Focus) position at Parent ApS is based in Tunis, Tunis, Tunisia. Contact the company through Clera for specific work arrangement details.
How do I apply for the Account Manager (Customer Success Focus) position at Parent ApS?
You can apply for the Account Manager (Customer Success Focus) position at Parent ApSdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.