Founding Customer Success Manager

About Parambil

We're building AI infrastructure for the $50B personal injury legal market.

Every year, millions of injury cases move through the legal system. Attorneys spend weeks reviewing medical records - hundreds of pages per case - to find the critical details that determine case outcomes. It's time-intensive, expensive, and leaves room for human error.

Parambil is solving this with AI.

Our platform transforms medical record review from weeks of manual work into minutes of intelligent analysis. We help attorneys quickly identify key medical facts, surface case-critical details, and build stronger arguments for their clients.

Our traction speaks for itself:

• 10x revenue and customer growth in the past year

• Trusted by leading personal injury law firms and major enterprises (including cruise lines)

• $8M raised from top-tier investors including Bling Capital, NVP, and Daybreak ($6M in our most recent round)

• Founded by veterans from McKinsey QuantumBlack, Yale/Stanford Medicine, and Emory CS

• Advised by post-exit CTOs and AI researchers

We've found product-market fit and we're scaling fast. We're building the future of legal AI from our NYC office near Grand Central with a small, technical, and focused team.

The Role

This is a high-impact, hands-on IC role where you'll own a portfolio of accounts and be in the trenches daily: running customer calls, driving onboarding, managing renewals, and ensuring customers get maximum value from Parambil.

This is a ground-floor opportunity at a rocket ship. You'll have real ownership, direct access to founders and product, and the chance to grow your career as the company scales.

Own your book of business (85% of time)

• Manage a portfolio of ~25 mid-market accounts, serving as their trusted advisor

• Lead customer onboarding and training sessions, getting new users to their "aha moment" quickly

• Conduct regular check-ins and quarterly business reviews with key stakeholders

• Drive product adoption by sharing best practices and identifying opportunities for customers to expand usage

• Proactively monitor account health and intervene when you spot churn risk

• Troubleshoot customer issues and coordinate with Support/Product/Engineering for fast resolutions

• Build deep relationships with your accounts - you'll know their business, their pain points, and their goals

Support CS operations (15% of time)

• Help refine onboarding workflows and customer success playbooks

• Contribute to training materials, help docs, and customer-facing resources

• Share customer insights and patterns with the CS Lead and Product teams

• Participate in building out health scoring, reporting, and CS processes

Be the voice of the customer

• Gather feedback from your accounts and synthesize it for Product and Engineering

• Identify common pain points, feature requests, and opportunities for improvement

• Champion your customers' needs internally

What We're Looking For

Must-haves

• 3-5 years in customer-facing roles with B2B SaaS experience (CSM, Account Management, Implementation, Solutions Engineering)

• Proven ability to manage 25+ accounts while staying organized and prioritizing effectively

• Strong track record with retention and customer satisfaction metrics

• Excellent communication skills - you can lead executive conversations and technical trainings with equal confidence

• Self-starter mentality: you see what needs to be done and you do it

• Comfortable working in ambiguity and building processes as you go

• Excited to be on a small, scrappy CS team where you'll wear multiple hats

Nice-to-haves

• Experience at an early-stage startup (Seed to Series A)

• Background in legal tech, healthcare, or highly regulated industries

• Experience with the personal injury legal space

• Prior experience in consulting, implementation, or technical account management

• You've been part of a fast-scaling CS org

What This Role Is (and Isn't)

✅ This is right for you if:

• You love talking to customers and genuinely enjoy solving their problems

• You're hungry to grow your career and want exposure to building CS at a startup

• You thrive with 5+ customer calls/meetings per day

• You want to be part of something early and help shape how we do CS

• You're looking for a place where hard work gets recognized and rewarded

• You see yourself managing accounts now and eventually leading a team

❌ This probably isn't for you if:

• You need highly structured processes and clear hierarchy

• You prefer minimal customer interaction or large, established teams

• You're looking for a purely strategic or managerial role right now

• You're not comfortable being scrappy and figuring things out as you go

Why Join Us

• Direct business impact: Customer retention and expansion are critical company metrics that you'll own and influence

• Access to leadership: Work directly with founders, shape product direction, and have real input on company strategy

• Cutting-edge technology: Help customers adopt AI technology that's genuinely transforming how legal work gets done

• Strong compensation: $110-150K OTE plus meaningful equity in a well-funded, fast-growing startup

• Exceptional team: Work with talented, mission-driven people in our NYC office near Grand Central

• Accelerated career growth: Ground floor opportunity that will naturally grow into leadership as we scale

This role offers the unique combination of hands-on customer work, operational ownership, and upside that only comes from joining early.