Apply Today to Become an Employee Owner at PAQ, Inc./Food 4 Less/Rancho San Miguel Markets and Gain Access to Some of the Best Benefits in the Industry!

Work to earn FREE MONEY for your retirement and elect Medical, Dental, and Vision Benefit Packages for as little as $20 per paycheck for yourself and $64 per paycheck for you and your family!

PAQ, Inc. is a 100% Employee-Owned Company consisting of 23 retail grocery stores throughout the Central Valley and Central Coast of California. Sixteen of our stores are price-impact, warehouse format under the Food 4 Less banner, and seven are Hispanic format under the Rancho San Miguel Market banner. At PAQ, Inc., our Employee Owners are the building blocks of a strong future—come build with us!

Job Summary:
The Click & Collect Clerk is responsible for fulfilling grocery orders placed online and delivered to the customers when they arrive at the store. The Click & Collect Clerk is instrumental in providing a positive shopping experience for all customers. The Click & Collect Clerk will support other customer service deliverables across other departments.

Essential Functions of the Position:
•    Shop and stage orders for the customers who have placed an order online. 
•    Deliver orders to the customer when they arrive at the store for their pickup.
•    Review orders from the app when it alerts that an order has been placed.
•    Locate and carefully select the correct items from the order list.
•    Communicate with customers when items are unavailable.
•    Check expiration date, quality, and condition of all items, when selecting.
•    Go through checkout when shopping is completed, to complete transactions.
•    Assist with returning all products to shelves that customers have moved or returned before purchase, often called “go-backs.”
•    Assist in maintaining inventory control to ensure freshness, product quality, and turnover for maximum sales and to minimize out-of-stock or overstock products.
•    Provide friendly and helpful customer service at all times.

Knowledge:
•    Familiarity with product location in the store.
•    Identification of appropriate product substitution, based on customer input.
•    Understanding of customer service best practices and strategies to enhance customer engagement.

Skills:
•    Strong communication skills to interact effectively with customers and team members alike.
•    Strong time management skills, meeting strict timelines for fulfillment and task prioritization during peak hours.
•    Attention to detail to ensure accuracy in product selection/order fulfillment.
•    Basic technology skills to utilize handheld devices and navigate applications.

Abilities:
•    Ability to lift and carry groceries, using proper ergonomics and exercising product care.
•    Ability to adapt to changing situations, manage multiple demands, and work effectively with diverse personalities.
•    Ability to work in a high-volume environment, while remaining calm under pressure and maintaining a professional disposition.

Physical Requirements:
•    Stand and walk for extended periods, typically 8-hour shifts.
•    Lift and carry items up to 25 pounds frequently and up to 50 pounds occasionally.
•    Perform repetitive motions such as reaching, bending, stooping, squatting, and handling products.
•    Move quickly and efficiently to assist customers and manage workload.
•    Maintain physical stamina to work in a fast-paced environment.

Work Conditions:
•    Work Hours: Vary, with availability required on weekends, evenings, and holidays; typically, 8-hour shifts for full-time employees.
•    Environment: Indoor and outdoor, with exposure to seasonal weather conditions.
•    Primary Workstations: Throughout store, at check stands, and parking lot.
•    Dress Code: Professional and presentable attire as determined by store management, including a name tag, company-issued shirts, hats, jackets, or personal shirts that are black, burgundy, or blue, in good repair, and not faded.
•    Exposure: May be exposed to moving mechanical parts and cleaning chemicals.
•    Noise Level: Usually low to moderate, with occasional loud periods from customers, store announcements, and equipment.
•    Interaction: Constant interaction with customers and team members in a fast-paced retail environment.

Minimum Qualifications:
•    Education: High school diploma or equivalent.
•    Experience: No prior experience is required; on-the-job training is provided.
•    Previous retail or customer service experience is a plus.
•    Must be 18 years of age or older.
Company Employment Policies:
•    PAQ, Inc is an “At-Will” employer.
•    PAQ, Inc is an Equal Opportunity Employer (EOE).

Job Title: E-Commerce Clerk (Click & Collect)
Location: PAQ, Inc, Store Location, On-Site
Reports To: Manager, Combo or Front End
Employee Type: Regular, Full-Time
Exemption Type: Non-Exempt
Travel Required: No

PAQ, Inc./Food 4 Less/Rancho San Miguel offers excellent health benefits, enrollment in our ESOP after 1 year, career advancement opportunities, paid vacation and sick leave, competitive wages, tuition reimbursement, and an employee assistance program.

We look forward to the possibility of you joining our team!

The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with Company policies and applicable laws. The responsibilities, duties and qualifications required of personnel so classified may vary.

EEO/Inclusivity - As PAQ, Inc. continues to grow, our diversity—from our variety of perspectives and wide range of experiences—is essential to our strategy and success. We are committed to continue to cultivate and celebrate an inclusive environment in which all employees are valued and respected regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.