Receptionist

The Receptionist is the first point of contact for our corporate office and plays a critical role in creating a hospitable and professional environment that reflects Pappas’ mission. This position is responsible for greeting every visitor as a welcomed guest, managing front desk operations, and supporting smooth day-to-day communication within the office. The ideal candidate embodies friendliness, professionalism, and a service-first mindset consistent with how we care for guests in our restaurants.

Essential Job Duties and Responsibilities

The primary job duties and responsibilities of this position include but are not limited to: 

• Warmly greets all guests, visitors, and team members as they enter the corporate office, creating a positive and welcoming first impression.
• Promptly answers and manages a multi-line phone system, directing calls to the appropriate person or department in a courteous and professional manner.
• Takes accurate messages and ensures timely delivery to office team members.
• Announces and escorts guests as needed and ensures visitors follow office sign-in procedures.
• Maintains front desk organization, cleanliness, and overall presentation.
• Updates and maintains internal contact lists, phone extensions, and office directories.
• Coordinates courier and delivery services, including scheduling pickups and tracking courier documentation for submission to accounting.
• Receives, sorts, and distributes mail and packages.
• Supports general front office administrative tasks as assigned.
• Assists with special projects or additional reception-related duties as business needs require.

Minimum Qualifications

Listed below are the minimum qualifications required to successfully perform this role. These qualifications are necessary for someone to be considered for this position.

• Minimum 3+ years of experience in a receptionist, front desk, administrative, customer service, or hospitality-focused role
• Positive, patient, and professional demeanor with a strong guest-service mindset
• Ability to efficiently operate a multi-line phone system
• Exceptional verbal and written communication skills
• Ability to communicate clearly, confidently, and courteously with guests and team members
• Strong attention to detail and organizational skills
• Ability to prioritize tasks, meet deadlines, and work with a sense of urgency
• Ability to maintain confidentiality and professionalism at all times
• Strong multitasking and time management skills
• Proficient in Microsoft Word, Excel, Outlook, and Adobe
• Ability to work independently while collaborating effectively with a team
• Bilingual preferred

Essential Physical Job Functions (with or without accommodation)

• Physical requirements are the ability to perform a manual data input function for up to 50% of an 8-hour day on regular basis.
• This position requires a focused, self-starter with the ability to multi-task and work in a fast-paced environment.
• Must be able to work well under pressure with good organizational and project management skills.

Americans with Disabilities Act (ADA)

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [email protected] for assistance completing any forms or to participate in the application process.

Pappas Restaurants is an Equal Opportunity Employer.