Growth Account Manager
full-time•New York
About this role
Papaya Global is a rapidly growing B2B tech unicorn dedicated to revolutionizing the payroll and payments industry. With over $400M raised from top-tier investors, our innovative technology offers a comprehensive solution for managing global workforces, covering everything from hiring and onboarding to managing and paying employees in over 160 countries.
What do we need?
The Customer Success team is responsible for building relationships and helping the clients increase their workforce management through consultation, education, and support. Ideal candidates will have the ability to drive strategy coupled with a willingness to roll up their sleeves and execute the tactics.
You will:
- Be the main focal point of contact for everything client related.
- Maintain a high level of product proficiency to guide clients on the best business solution through papaya product. Fully understand the features and limitations of Papaya’s entire suite of products and provide innovative and creative solutions even when clients haven’t asked for them.
- Take the customer through the client lifecycle to ensure ongoing success.
- Navigate internal resources and get answers to your questions, addressing issues end-to-end in a timely manner
- Transform the way your clients invest in Papaya and make decisions that contribute to their bottom line. Grow product adoption and use, educate the customer on the platform.
- Complete individual client requests independently, using your judgement and problem-solving skills
- Build productive and trusting relationships with clients through meeting deliverable expectations and timelines and making effective recommendations
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders, with the ability to process feedback and adjust plans accordingly
Requirements
- 3+ years previous experience in customer success in a SaaS startup
- Exceptional communication and presentation skills
- Strong team-working skills, ability to adapt to a fast-paced, international work environment with a passion for making an impact
- “Customer-First” attitude and approach to all your day to day interactions with your customers
- Ability to effectively prioritize tasks and manage time, even under high- pressure situations
- Fluency & excellent communication skills in English. Additional languages an advantage
Nice to have
nullWhat you'll do
- The Growth Account Manager will be the main point of contact for clients, guiding them through the client lifecycle to ensure ongoing success. They will build productive relationships, communicate progress on initiatives, and provide innovative solutions to enhance client investment in Papaya's products.
About Papaya Global
One global platform for workforce payments - built for the enterprise.
Papaya Global gives you total control over how you manage and pay every type of worker, employees, contractors, and contingent talent — across 160+ countries. From onboarding and classification to compliant contracts, FX, and cross-border payouts, everything runs through a single automated platform.
No more third parties. No more local bank setups. No more manual processes slowing you down.
With built-in compliance, real-time visibility, and certified local expertise, Papaya transforms workforce payments into a strategic advantage — helping global organizations scale faster, stay compliant, and operate with confidence.
Papaya Global — how the world gets paid.
Ready to join Papaya Global?
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Frequently Asked Questions
What does a Growth Account Manager do at Papaya Global?
As a Growth Account Manager at Papaya Global, you will: the Growth Account Manager will be the main point of contact for clients, guiding them through the client lifecycle to ensure ongoing success. They will build productive relationships, communicate progress on initiatives, and provide innovative solutions to enhance client investment in Papaya's products..
Is the Growth Account Manager position at Papaya Global remote?
The Growth Account Manager position at Papaya Global is based in New York, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Growth Account Manager position at Papaya Global?
You can apply for the Growth Account Manager position at Papaya Globaldirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.