About this role
What’s Unique About You Is What Makes Us Better! Diversity is our strength and competitive advantage. Bring your flavor to the Papa John's team today!
Job Summary
The eCommerce and Digital Specialist is responsible for digital and eCommerce platforms across web and mobile apps for Canada, including integrated loyalty. The role is responsible for keeping all front-end eCommerce content and data accurate and up to date, working closely with the Restaurant Technology team on POS and in-store technology. The role supports end-to-end testing for new products and features, manage analytics and front-end reporting, optimize SEO across both technical and on-page elements, and collaborate with the CRM team on API integrations with third-party eCRM systems. The role also works directly with eCommerce vendors to support development roadmaps and continuously improve our digital channels to deliver an exceptional customer experience.
In addition, the role leads the creation and maintenance of technical standards and guidelines for eCommerce and digital, including loyalty. The expertise of the role supports franchisees, strengthen cross-functional collaboration and help shape secure, scalable and customer-first digital solutions for the future.
Duties & Responsibilities (other duties as assigned)
• Manage eCommerce system for Canada (web and app), supporting accurate front-end setup, testing, and rollout of new products and promotions.
• Manage analytics and front-end reporting, including GA4, Tag Manager and Big Query integration.
• Manage SEO, working with vendors to ensure correct technical and on-page configurations.
• Manage content in line with marketing campaigns and product launches (including SEO).
• Support vendor development and roadmaps in line with Papa Johns requirements and customer experience optimisations.
• Support 3rd party CRM integrations to ensure data accuracy.
• Provide training, support, and documentation for franchisees and restaurant teams on eCommerce and digital systems and loyalty management.
• Evaluate and implement innovations to improve customer engagements and conversion.
Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work – but let’s face it – it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place.
Papa John's is a Federal Contract employer who participates in E-Verify to confirm employment eligibility for each new team member. For more information please view the following PDFs: E-Verify Poster (English) - Right to Work Poster (English) - E-Verify Poster (Spanish) - Right to Work Poster (Spanish) Papa John's is an Affirmative Action and Equal Opportunity Employer. For more information please click on the following PDF. See terms & conditions for site use.
Other facts
About Papa Johns
Papa Johns seeks people who have an entrepreneurial spirit and share our philosophy for success. Hands-on training, a clean and safe work environment, quality business practices, advancement opportunities and meaningful work combine to produce not only the best pizza, but also the best team members! Better Opportunities. Better People!
At Papa Johns we call ourselves team members instead of employees because we believe it is only through a strong team we can produce the best experience for our customers. Whether at our corporate campus, distribution centers, our restaurants, or located internationally; Papa Johns has a variety of positions for talented and passionate people.
Papa Johns is an equal opportunity employer and provides excellent career opportunities for our entire team. Our company philosophies of promote from within and rewards based on performance are important elements of our company culture.
What you'll do
- The eCommerce and Digital Specialist manages digital and eCommerce platforms for Canada, ensuring accurate content and data. They collaborate with various teams to optimize customer experience and support product testing and analytics.
Ready to join Papa Johns?
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