Summary
About this role
Provides comprehensive IT support to end users, including hardware, software, training, and proactive technology solutions. Acts as a bridge between technical teams and business users to ensure seamless technology operations and optimal user experiences.
Candidates MUST be based in Boston, MA or ST Louis, MO and be able to work a hybrid schedule.
Duties & Responsibilities
The primary responsibilities of this job include, but are not limited to:
- Troubleshoots and resolves hardware and software issues for Windows and Apple devices
- Troubleshoots basic video conferencing issues both in person and remotely
- Documents issues using ServiceNow ticketing system
- Builds, configures, and deploys workstations
- Installs and configures approved software
- Maintains the IT Support lab, storage, and deployment areas
- Utilizes inventory management process for all computing devices, peripherals, and components
- Participate in the afterhours on-call rotation
- Participate in White Glove, VIP support
- Identify incident trends and alert appropriate teams of systemic issues
- Work closely with operations, engineering, network, and security teams to facilitate resolutions to open requests and incidents
- Identify process improvements and other enhancements that improve operational efficiency
- Creates and updates documentation for existing processes
- Other projects and duties as assigned
Qualifications (Education & Experience)
Qualifications include:
- Bachelor’s degree in Information Systems or equivalent experience
- Self-starter and able to work with little supervision while asking for assistance if needed
- Must be able troubleshoot personal technology devices, including Microsoft Windows laptops, desktops, Apple laptops, iPads
- Must be familiar with troubleshooting both Windows and Mac OS
- Must be able to use and troubleshoot Microsoft Office Suite
- Familiarity with Microsoft Teams, Zoom and other meeting collaboration tools required
- Experience running meetings in an auditorium setting a plus
- Active Directory Experience required
- SCCM, Intune and Azure experience a plus
- Familiarity with remote support tools such as remote desktop and LogMeIn Rescue required
- Familiarity with basic networking concepts required
- Familiarity with Cisco network and video conferencing equipment a plus
- Phone system support a plus
- Ability to remain calm in a fast-paced, changing environment
- Ability to organize, prioritize, plan, and execute work
- Ability to work alone and within a team environment
Competitive Pay $53,419 to $74,787 annually.
The actual pay offered will be determined by multiple factors, including but not limited to the candidate’s relevant experience, job-related knowledge, skills, and geographical location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate.
Saint Louis Support CenterOther facts
About Panera Bread
Panera began in 1987 as St. Louis Bread Company, a humble community bakery founded with a sourdough starter from San Francisco and a dream of putting a loaf of bread in every arm. While our business has expanded well beyond St. Louis since then, that same sourdough starter is still used in our iconic sourdough bread and the craft of baking bread fresh each day remains at the heart of Panera Bread. Each day, our trained bakers fill our bakery shelves with delicious freshly baked cookies, pastries, bagels, and a range of breads from focaccia to classic baguettes.
We believe in serving delicious, freshly prepared, clean food made with carefully selected ingredients that we are proud to serve our own families. Our menu, crafted by chefs and bakers, features classic, comforting dishes, each with an intriguing twist.
We respect our planet and take measures to lessen our impacts. We believe in treating people with warmth, kindness, and respect, whether it’s a guest in our cafe or one of our associates. And we believe in helping our local communities, especially in times of need.
We’re also focused on improving quality and convenience. With investments in technology and operations, we offer omni-channel access to your Panera favorites – like mobile ordering, catering, and Rapid Pick-Up® for to-go orders, Curbside pick-up and delivery – all designed to make things easier for our guests.
Today, Panera operates as both Panera Bread® or Saint Louis Bread Co St. Louis Bread Company in 48 states, the District of Columbia and Canada.
Panera Bread is privately held by JAB Holding Company. Panera Bread is part of Panera Brands, one of the largest fast-casual restaurant platforms in the U.S., comprised of Panera Bread®, Caribou Coffee® and Einstein Bros.® Bagels.
What you'll do
- The Coordinator, Personal Technology Support Analyst provides comprehensive IT support to end users, troubleshooting and resolving hardware and software issues. They act as a bridge between technical teams and business users to ensure seamless technology operations.
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