Summary
About this role
Job Summary:
Our Inside Sales Rep (ISR) position plays a critical role in our overall Catering Sales strategy and is responsible for the recovery portion of our customer’s journey. ISRs are remote, working from home, and are part of an extended team of sales people covering similar markets. They are responsible for recovering at risk and lapsing clients in a specific geographic market and carry revenue, activity, and reactivation conversion objectives. This role is an entry-point to launching a career in sales with Panera Catering.
Essential Functions of the Job and Key Responsibilities:
- Achieve required KPIs: Number of dials and conversations per day, percentage of lapsing lists contacted and reactivated, and dollar value of reactivated clients
- High volume of outbound calling to at risk, lapsing, and reactivated clients to secure future orders and generate incremental and ongoing revenue
- Master the reactivation sales play and achieve a high conversion of lapsing clients
- Qualify clients and their respective organizations, gathering and tracking information in our CRM
- Understand client buying patterns and future needs, forecasting large transactions in our CRM
- Achieve assigned period, quarterly and target revenue goals through selling activities
- Prevent future lapsing of clients by building and maintaining relationships through account maintenance calls while ensuring client satisfaction
- Build relationships with local catering teams and partner to successfully execute catering orders and delight our customers
- Work in a virtual team environment and function as an extension of a regional Area Catering Sales Manager team, with a focus on recovering clients
- Team with Catering Sales Managers/Sr. Catering Sales Managers on regional sales efforts, methods to reactivate additional clients, and transitioning active buyers back to account management
- Actively drive and encourage online ordering and loyalty program sign-ups with clients
- Develop mastery of Panera Catering’s offer and how we operate as a selling organization, ultimately to become a quota-carrying sales representative
- Able to effectively manage time within the allotted 40-hour work week
Additional Job Functions:
- Attend and participate in team meetings
- Perform other job functions as directed by Leadership
- Available for travel up to 10% of the time
Required Knowledge, Skills and Competencies:
- High School diploma required; Associate’s Degree or higher preferred
- 1-2 years call center-like experience preferred
- High-energy individual with a passion for sales and growing their business
- Experience making high volume of calls and executing defined sales plays
- Ability to engage with lost or lapsed clients and build relationships
- Experience and proficiency with CRM tools (Salesforce.com) and MS Office suite
- Sense of urgency, attention to detail with strong organizational and follow-up skills
- Ability to effectively prioritize and multitask
- Strong relationship building skills, especially via remote channels
- Experience working in an extended sales team model preferred
- Excellent written and verbal communication skills
- Must be able to effectively work in a home or virtual based environment
Competitive Pay $40,135-$56,189 annually.
The actual pay offered will be determined by multiple factors, including but not limited to the candidate’s relevant experience, job-related knowledge, skills, and geographical location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate.
Saint Louis Support CenterOther facts
About Panera Bread
Panera began in 1987 as St. Louis Bread Company, a humble community bakery founded with a sourdough starter from San Francisco and a dream of putting a loaf of bread in every arm. While our business has expanded well beyond St. Louis since then, that same sourdough starter is still used in our iconic sourdough bread and the craft of baking bread fresh each day remains at the heart of Panera Bread. Each day, our trained bakers fill our bakery shelves with delicious freshly baked cookies, pastries, bagels, and a range of breads from focaccia to classic baguettes.
We believe in serving delicious, freshly prepared, clean food made with carefully selected ingredients that we are proud to serve our own families. Our menu, crafted by chefs and bakers, features classic, comforting dishes, each with an intriguing twist.
We respect our planet and take measures to lessen our impacts. We believe in treating people with warmth, kindness, and respect, whether it’s a guest in our cafe or one of our associates. And we believe in helping our local communities, especially in times of need.
We’re also focused on improving quality and convenience. With investments in technology and operations, we offer omni-channel access to your Panera favorites – like mobile ordering, catering, and Rapid Pick-Up® for to-go orders, Curbside pick-up and delivery – all designed to make things easier for our guests.
Today, Panera operates as both Panera Bread® or Saint Louis Bread Co St. Louis Bread Company in 48 states, the District of Columbia and Canada.
Panera Bread is privately held by JAB Holding Company. Panera Bread is part of Panera Brands, one of the largest fast-casual restaurant platforms in the U.S., comprised of Panera Bread®, Caribou Coffee® and Einstein Bros.® Bagels.
What you'll do
- The Coordinator, Inside Sales Representative is responsible for recovering at-risk and lapsing clients, achieving revenue and activity objectives through high-volume outbound calling. They will build relationships with clients and local catering teams to secure future orders and ensure client satisfaction.
Ready to join Panera Bread?
Take the next step in your career journey