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Sales Support Specialist
full-timeIstanbul

Summary

Location

Istanbul

Type

full-time

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About this role

Accounting  Specialist

 

Job title:

Sales Support Specialist

Last Updated:

Jan 2026

Reports to:

Sales Support Manager

Location:

TURKEY

Department & team:

Sales Support

Managerial Responsibility: Y/N

N

Main purpose of the role:

Manage and coordinate in stock management, stores’ daily cash management, master data management and loss prevention. Lead regional organization in maintaining excellent communication streams with all departments/regional and global organization

*The role requires one day a week for the field checks.

Key accountabilities:

Stock and Stock Count Management

  • Checks Inbounding accuracy via Stock Management Dashboard
  • Informs the store managers on over / under delivered or cancelled purchase orders on a weekly basis
  • Checks Outbounding (internal transfers) from MPOS D365 and notifies the stores while addressing the corrective actions. Raises the stock inquiry tickets on Pandora Assist.
  • Receives and reviews the discrepancy forms from stores for the inbounds and shares them with Customer Service Department
  • Manages the stock count process end to end:
    • Creates the annual and handover stock count calendar in accordance with Regional Store Managers and Data Scan and follows up the implementation.
    • Creates the device set transfer plan in accordance with Logistics Specialist and  follows up with stores
    • Pre-count: Trains the store managers on the stock count preparations, best practices, stock count steps and Dart Scan usage
    • During the stock count: Actively joins the stock counts on a given schedule
    • Post Count: Generates the Stock Count Landing File via generating MPOS D365 journals and does all the archiving. Informs the regional sales managers, HR and Country Manager on the findings and final landing report
    • Prepares the related files for GBS reporting and ICF audit purposes

 

Loss Prevention

  • Manages Cycle Count process
  • Approves / Disapproves the manual adjustment forms received from stores
  • Generates Manual Adjustment reports on a monthly basis
  • Checks the procedural implementation of stock transfers, returns, inbounding, out bounding and manual adjustments.

 

Daily Cash Management

  • Creates the daily cash and bank report on a monthly basis
  • Checks each store`s daily report file within a month and provide feedback when needed
  • Collaborates with SSC on reviewing the cash discrepancy reports

 

POSM Consumption Management

  • Creates the monthly POSM order form for the stores and send the list to Solmaz Warehouse
  • Monitors and adjusts the order quantities per store to hit the budget rate for POSM consumption
  • Sets the order frequency for each store
  • Prepares the HQ orders to be shipped to stores

 

Return to EDC Process

  • Informs the stores about the return processes
  • Monitors the return transfers via MPOS D65 and shares the lists on Share Point
  • Accepts the return to HQ transfers on MPOS regularly
  • Ensures accuracy of the return lists in terms system vs physical checks

 

New Store Opening Process

  • Updates Master Data System and OPAL portal for each opening and keeps the sources updated
  • Raises the tickets for new store openings to generate STS, SFS and POS numbers of the new stores
  • Manages BANTAŞ and KUMSİS account openings

 

KPI’s:

Stock take results; discrepancy vs sales and stock value %

Cash Discrepancy Rate %

Cycle Count Results

Fully Received Purchase Orders

POSM Cost to Sales Ratio

Candidate Description

Educational background:

 Vocational/Technical       Associates Degree      Bachelor

 

 Master    PhD

Field of study:

Retail/Economics

 

Pivotal and professional qualifications:

  • 2+ experience in stock management and cash management
  • Experience from retail is a benefit
  • Fluent in English - verbally and written
  • Excellent stakeholder team player skills
  • Strong commercial and analytic mindset
  • Legal and ethical knowledge of retail operations
  • Report writing and documentation

Personal Competencies:

  • Excellent coordination and communication
  • Strong commercial and analytic mindset
  • Excellent follow up, task management timely and full
  • Collaborative, self-aware 
  • Ethical Thinking
  • Fact finding

Computer Skills:

Proficiency with Microsoft Office

Language Skills:

English

 

Other Skills:

 

Travel Required:

 

Yes

 

Other facts

Tech stack
Stock Management,Cash Management,Communication,Analytic Mindset,Retail Operations,Report Writing,Coordination,Collaboration,Ethical Thinking,Fact Finding,Microsoft Office Proficiency,English Fluency,Task Management,Training,Loss Prevention,Daily Cash Management

About Pandora

Mirpuri Group USA

Today, Mirpuri Group USA owns and operates six PANDORA concept stores throughout Florida, as well as one multi-brand store, Dynasty Gallery & Gifts. With more than 200 employees, Girish & Harry continue to work toward growing Mirpuri Group USA in partnership with PANDORA.

No matter what the business model was – wholesale or retail – customer relationships have always been and remains today top of mind in each of the PANDORA stores. Transcending the buying/selling relationship is at the core of every guest interaction at Mirpuri Group USA.

PANDORA Jewelry

PANDORA designs, manufactures and markets hand-finished and contemporary jewellery made from high-quality materials at affordable prices. PANDORA jewellery is sold in more than 100 countries on six continents through approximately 8,900 points of sale, including more than 1,900 concept stores.

Founded in 1982 and headquartered in Copenhagen, Denmark, PANDORA employs more than 17,800 people worldwide of whole approximately 12,000 are located in Gemopolis, Thailand, where the company manufactures its jewellery. PANDORA is publicly listed on the NASDAQ Copenhagen stock exchange in Denmark. In 2015, PANDORA’s total revenue was DDK 16.7 billion (approximately EUR 2.2 billion). For more information, please visit www.pandoragroup.com.

Team size: 51-200 employees
LinkedIn: Visit
Industry: Retail
Founding Year: 1998

What you'll do

  • The Sales Support Specialist manages stock management, daily cash management, and loss prevention while ensuring effective communication across departments. The role also involves coordinating stock counts and supporting new store openings.

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Frequently Asked Questions

What does a Sales Support Specialist do at Pandora?

As a Sales Support Specialist at Pandora, you will: the Sales Support Specialist manages stock management, daily cash management, and loss prevention while ensuring effective communication across departments. The role also involves coordinating stock counts and supporting new store openings..

Why join Pandora as a Sales Support Specialist?

Pandora is a leading Retail company.

Is the Sales Support Specialist position at Pandora remote?

The Sales Support Specialist position at Pandora is based in Istanbul, Istanbul, Turkey. Contact the company through Clera for specific work arrangement details.

How do I apply for the Sales Support Specialist position at Pandora?

You can apply for the Sales Support Specialist position at Pandora directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Pandora on their website.