Business Analyst will be responsible for the business process design, fit-gap analysis as well as validating functional deliverables of the system integrator / implementation partner (SI) such as organization structure, master data, configuration, and customization choices.

This role will function as the connector between business needs and technology ensuring that we are always working on the things that creates value for our business. This also includes delivery of our new Digital Strategy, Crafting & Supply Strategy, and the ambition of creating the SMART factory and Data-driven manufacturing focus on driving the product agenda for the most critical part of the strategy.

Main Responsibilities:

• Provide expertise on business processes and innovations on existing business processes from functional and technical perspectives.
• Support Product Manager in developing and maintaining product backlog / required business capabilities including improvement opportunities.
• Create the User stories with relevant acceptance criteria, scenarios, and estimate business value and tech requirements of product backlog items.
• Prepare user acceptance test cases, training/user Manuals, provide post go-live support
• Engage with all stakeholders (business, technical, product manager) to ensure no gap at any level, prepare Business Analysis artifacts including process maps, design flow, specifications, and wireframes.
• Contribute to gap analysis to uncover functionality that may require further configuration or an additional solution.
• Perform functional analysis and the modelling of business processes concerning key results/targets and how it related to data & analytics, ensuring a cross-sectional view of the functional needs.
• Contribute to the design and testing of reports, interfaces, forms, and conversions (including validation and reconciliation of data conversions)
• Explore Products as a subject matter expert and may be the first adopter of emerging technologies.
• You will work with transformation and relentless improvement towards a more agile operating model creating faster time to market, better quality, and more efficiency.
• Identify and initiate process efficiencies to improve existing business processes. Monitor and apply regulatory / legal changes that affect business processes and system functionality

Job Requirements

• 4+ years of business process improvement experience with agile mindset through applying the agile principles of business analysis to the outcomes you produce, while leveraging the agile manifesto for the work
• Experience from manufacturing, retail, fashion or FMCG preferred, as well as knowledge in any of the Manufacturing technology disciplines including Manufacturing Operations Management (MOM), Manufacturing ERP
• Experience in any of SAP platforms including SAP S/4HANA ERP, SAP Digital Manufacturing Cloud (SAP DMC), SAP Manufacturing Execution (SAP ME) would be an advantage
• Must have strong proficiency in ‘Requirements lifecycle management’, ‘Requirements analysis and design definition’ and ‘Solution evaluation’
• Client-facing skills, including the ability to analyse complex problems, influence and negotiate with customers
• Independent, initiative-taking, and structured. Ability to ensure progress and commitment to deadlines
• Understanding of agile methods and processes would be an advantage
• Professional Business Analysis certification (e.g., CBAP) and / or SAP certification would be an advantage.

Welcome to our Crafting & Supply

The magic happens at our crafting facilities, where we combine centuries-old crafting traditions and high-quality materials with modern production techniques. You will be warmly greeted with over 13,000 craftspeople who are excellent at crafting and supplying the world’s largest jewellery brand with our craftsmanship. You will be part of a team of Production Team and report to Senior Vice President, Manufacturing (Bangkok)

Join a team that is as diverse and inclusive as our jewellery. We believe and value creative thinking and ensure that there’s equitable opportunities for all.

• Foster your growth and craft opportunities through our learning and development programmes.

• At Pandora, no effort or contribution goes unnoticed. We offer a wide range of opportunities and benefits to ensure that our employees feel valued, supported, and cared for.

• Transportation services are also available to drop you at the closet BTS station and other community areas.

About Pandora Crafting & Supply

Pandora started crafting its jewellery in Thailand in 1989, where our founders fell in love with the delicate craftsmanship of the Thai people. To date, there are two crafting facilities in Thailand, Bangkok, and Lamphun, and we employ more than 13,000 skilled craftspeople. By the end of 2024, there are 113 million pieces sold globally, all of which were hand-finished here in Thailand by our skilled craftspeople using high-quality raw materials and sustainable methods. 

 About Pandora Group

Pandora is the world’s largest jewellery brand. Designed in Denmark and crafted in Thailand, Pandora jewellery provides endless opportunities for personalisation, allowing people to express their passions and show who they are. The company’s products are made from high-quality materials and sold in more than 100 countries through 6,800 points of sale, including 2,600 concept stores.

Pandora is committed to leadership in sustainability and is sourcing lab-grown stones and recycled silver and gold for all its jewellery. Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide, is listed on the Nasdaq Copenhagen stock exchange, and generated sales of DKK 31.7 billion (EUR 4.25 billion) in 2024.