About Panavision:
The Panavision group supports filmmakers working on movies, television series, commercials, and beyond, providing: filmmaking equipment rentals for lenses, cinema cameras, grip, and lighting, stage facilities for filming, post-production services including dailies, visual effects, and final color grading and much more.

Job Overview:
Panavision is seeking an experienced IT Help Desk Analyst to join our world class IT team, providing comprehensive internal technology support for employees and customers across North America. Qualified applicants will demonstrate a strong passion for technology, extensive technical expertise, familiarity with Microsoft Office, Windows, and Apple environments, as well as outstanding customer service abilities.

Collaborating closely with the Panavision Help Desk team, the IT Help Desk Analyst (Tier II) will be responsible for delivering prompt and effective technical support, balancing excellent interpersonal skills with efficient problem resolution. Additionally, this position may involve participation in special projects, including troubleshooting network and server hardware, computer systems, software applications, telecommunications, and network communications issues. Resourcefulness is essential for success in this role. 

The ideal candidate will be adept at diagnosing and resolving technical problems efficiently and possess the discipline to communicate and escalate matters appropriately across various teams and user groups within the organization.

Key Responsibilities:

• Deliver efficient first and second-level IT support to Panavision staff
• Support end users on Windows and Apple OS devices
• Monitor and resolve issues from the Help Desk management system
• Identify and address recurring technical problems, implementing permanent solutions
• Assist with deployment of patches, hot fixes, and service packs
• Support VoIP telephony and mobile devices as needed
• Maintain and support audio-visual equipment in conference rooms
• Manage internal IT assets and maintain accurate inventory records
• Perform additional IT-related tasks as required
• Work effectively both onsite and remotely
• Ensure responsive service without compromising quality
• Occasional travel may be required

Required Skills and Experience:

• Minimum 7+ years’ experience in an enterprise Help Desk environment
• Proficiency with Windows 11, Office 365, Mac OS
• Experience with Remote Applications (Microsoft RemoteApp)
• Experience with desktop, laptop, printer, scanner, and mobile device setup and troubleshooting
• Active Directory account creation and O365 email migration/setup
• Familiarity with desktop imaging and security products
• Understanding of TCP/IP, Active Directory, DNS, DHCP, and IP phones
• Basic network and server troubleshooting skills
• Experience with file servers and workstation relocation
• Strong research and problem-solving abilities
• Adaptability to new technologies
• Excellent verbal and written communication skills
• Strong customer service orientation
• Ability to perform under tight deadlines

Work Environment and Physical Demands:
This job operates in a professional office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit for prolonged periods of time in front of a computer; stand; walk; use hands and reach with hands and arms. The employee may also be required to lift equipment weighing up to 50 lbs, bend, climb, push and pull carts when necessary.

Position Type/Expected Hours of Work:
Prompt and regular attendance is required, employees are expected to begin work at the start of their scheduled shift and to complete their assigned work shift according to the responsibilities of their position. This position works standard business hours, but may require long hours and some weekend work. On-call may also be required on a rotating basis.

Travel:
Some out-of-state and overnight travel may be expected.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Compensation:
$32.00 to $34.00 per hour

It is the policy of Panavision to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable State and Federal law.