General Purpose

We are seeking a Technology Vendor Manager to own and manage the full lifecycle of our technology vendors, including vendor selection, contract review, performance management, and cost optimization. This role plays a critical part in ownership transfers, such as mergers, acquisitions, divestitures, and internal restructures, ensuring vendor accounts are properly assumed, transitioned, or closed with minimal risk and disruption.

The ideal candidate is highly organized, comfortable working cross-functionally, and experienced in managing vendor relationships, contracts, and account transitions.

Key Responsibilities

• Vendor Relationship & Performance Management

  • Serve as the primary point of contact for assigned technology vendors
  • Manage vendor relationships to ensure service quality, reliability, and value
  • Monitor vendor performance against SLAs and contractual commitments
  • Lead vendor review meetings and manage issue escalation and resolution.
• Contract Review & Lifecycle Management
  • Review technology vendor contracts, amendments, and renewals
  • Evaluate:
  o Pricing, licensing and usage models
  o Assignment, termination, and change-of-control clauses
  o SLAs, data protection, and compliance requirements
  • Track contract milestones, renewals, and termination dates
  • Support contract negotiations and renegotiations

• Ownership Transfers & Account Transitions

  • Lead vendor account assumptions, transfers, and closures during:
  o Mergers and acquisitions
  o Divestitures and
  o Legal entity or ownership changes
  • Coordinate with vendors to execute account transitions, assumptions, or terminations
  • Ensure billing, legal entity details, licenses, and access rights are updated accurately
  • Work with IT and Security to ensure continuity of access, data integrity, and compliance
  • Confirm proper data retention, data return, or secure data deletion when closing accounts

• Financial & Risk Management

  • Partner with Accounting to validate vendor spend and billing accuracy
  • Identify opportunities for cost savings, consolidation, and optimization
  • Assess vendor risk related to security, compliance, and operational dependency
  • Ensure vendors adhere to company policies and regulatory requirements

• Cross-Functional Collaboration

  • Work closely with IT, Security, Legal, Finance, and Procurement teams
  • Act as the central coordinator for vendor-related initiatives and changes
  • Maintain accurate vendor documentation and reporting

• Required Qualifications

  • Experience in vendor management, procurement, IT operations, or contract management
  • Experience reviewing and managing technology vendor contracts
  • Strong organizational and communication skills
  • Ability to manage multiple vendors and projects simultaneously

• Preferred Qualifications

  • Bachelor’s degree in Business, Information Systems, Supply Chain, or related field (or equivalent experience)
  • Experience managing technology vendors in a healthcare environment
  • Experience managing vendors during mergers, acquisitions, or divestitures
  • Familiarity with SaaS, cloud services, and enterprise technology vendors
  • Experience working with Legal, Finance, and IT teams
  • Knowledge of data privacy, security, and compliance requirements
  • Strong negotiation and stakeholder management skills

   

• Health Coverage: Enjoy medical, dental, and vision plans to keep you and your family healthy. 
• PTO and Vacation: Benefit from generous paid time off and holidays to relax and recharge. 
• Financial Wellness: Take advantage of Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) to manage your healthcare expenses effectively. 
• Retirement Planning: Secure your future with our 401(k) plan, complete with company contributions to help you build your retirement savings. 
• Support When You Need It: Our Employee Assistance Plan (EAP) provides confidential support for personal and professional challenges.