Job Title

Job Description

The Role

The role of Manager, Underwriting & Claims Solutions, SEA & China is to support key underwriting and claims related activities within the underwriting and claims team in the SEA & China region.

As a Manager you will be working closely with the AVP, Underwriting & Claims Solutions, Protection, SEA & China to develop and implement an underwriting and claims proposition that meets both client needs as well as being consistent with PL Re’s strategic focus. 

Duties

Client Strategy and Solutions (10-15%)

• Play an active role in developing innovative underwriting and claims solutions for key PMF clients, fostering a client-focused and growth orientated culture. This includes collaborating with Strategic Analytics, UnderwriteMe, Pricing and Client Solutions with a Deal Team mentality to produce desired outcomes.
• Contribute to market strategy by supporting key marketing, business development, and pricing activities including the use of UnderwriteMe data. 
• Maintain a strong knowledge of all aspects of UnderwriteMe products and strategy and contribute to the execution of Underwrite Me’s strategy.
• In collaboration with UnderwriteMe, deliver on the Future of Underwriting and Claims visions including claims engine implementations and supporting the development of the AI Engine.

Quotes and Product Development (40-50%)

• Provide expertise to client quotes, product development, treaties, and terms of trade, ensuring effective stakeholder management. 
• Identify opportunities to develop product enhancements with a clear understanding of market needs to grow our market share.
• Produce professional reports with clear documentation of thought processes and a concise executive summary that captures key business and technical considerations.
• Identify opportunities to streamline the quote process and deliver practical solutions that result in more efficient and pragmatic decision making.
• Utilise UnderwriteMe data as part of all quotes, analysing and identifying areas that will provide PL Re with a competitive advantage to win and retain business.  

Client Engagement and Training (20-25%)

• Utilise our deep understanding of clients' businesses and market differentiators to enhance relationships through engagement and training, ensuring client loyalty and satisfaction. Leverage this knowledge to strengthen client partnerships, positioning PL Re as market leaders.
• Increase visibility in the market/region through regular client interactions. Be proactive and independent to foster and maintain client relationships

Internal Governance, Training, System Enhancement, Ocean Development (0-10%)

• Maintain awareness and understanding of relevant regulatory changes and their impacts on the insurance and reinsurance markets.
• Participate in, lead, or approve external audits, including the preparation and execution of reports, and the tracking and completion of audit actions. Audit actions include the review and planning of future audits, case referral criteria, cedant authorities, and other related activities..
• Identify role-relevant knowledge gaps within the team and deliver appropriate training to ensure all identified gaps are fully addressed, resulting in a more skilled and knowledgeable team. 
• Support Ocean development work, including client engagement regarding risk philosophy changes and client-requested enhancements.
• Provide informal and formal mentoring/training to develop team members and may supervise the work of others.

Essential Qualifications & Experience

Knowledge

• Typically educated to at least degree level 
• Proven experience working in a life underwriting and claims department in an insurance or reinsurance company environment including experience at a senior level
• Experience handling underwriting and/or claims for all major products
• Good working knowledge of Life insurance industry regulations

Leadership Skills

• Strong communication (written and verbal) and presentation skills 
• Able to demonstrate a proven track record of proactive decision making
• Ability to establish objectives, and build, develop and lead a team towards these objectives

Commercial Judgement

• Strong analytical skills combined with sound judgement and commercial awareness
• Proven ability to ‘think outside the box’ to derive new and innovative approaches to underwriting and claims problems
• Ability and desire to communicate with business customers at all levels across the business and to work well within a team environment
• Organised, conscientious, and deadline focused with an attention to detail
• Ability to manage competing demands and deal with non-standard and unstructured requests, at short notice
• Motivated to take ownership of work and to seek further responsibility

Desirable Experience

• Previous experience working in a life reinsurance environment is preferred
• Proficiency extracting, manipulating, analysing, and drawing conclusions from data
• Experience with automated underwriting and/or claims systems

Risk Management Responsibilities

The Manager role has responsibility to support the AVP with risk management which includes but is not limited to.

• Assisting to foster a culture of risk management in the team through training and increased awareness
• Where relevant, report and effectively manage issues and/or loss events as they arise

Working For Pacific Life Re

Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes.

Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities.

Benefits

Leave

• 23 days of annual leave with option to buy/sell more days

• Adoption and fertility leave 

• Generous enhanced parental leave  

Healthcare

• Comprehensive private insurance coverage for employee and dependents

• Group Term Life Insurance coverage of 5x basic annual salary, Group Accelerated CI of 1x annual basic salary and Group Accidental Death & Dismemberment of 3x annual basic salary 

• Optical & Dental benefits 

• Additional flexi benefits

Wellness

• Access to Employee Assistance Program 

• Time off for volunteering 

• Charitable matching of employee donations



As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible.

Pacific Life Re Values

Please click here to view our company values