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Expert, Quality Operations Specialist - Location Flexible
full-timeOakland$116k - $194k

Summary

Location

Oakland

Salary

$116k - $194k

Type

full-time

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About this role

Requisition ID # 169538 

Job Category: Compliance / Risk / Quality Assurance; Business Operations / Strategy 

Job Level: Individual Contributor

Business Unit: Electric Engineering

Work Type: Hybrid

Job Location: Alameda; Alta; American Canyon; Angels Camp; Antioch; Auberry; Auburn; Avenal; Avila Beach; Bakersfield; Balch Camp; Bay Point; Bear Valley; Belden; Bellota; Belmont; Benicia; Berkeley; Brentwood; Brisbane; Buellton; Burney; Buttonwillow; Calistoga; Campbell; Canyon Dam; Canyondam; Capitola; Caruthers; Chico; Clearlake; Clovis; Coalinga; Colusa; Concord; Concord; Corcoran; Cottonwood; Cupertino; Daly City; Danville; Davis; Dinuba; Downieville; Dublin; Emeryville; Eureka; Fairfield; Folsom; Fort Bragg; Fortuna; Fremont; French Camp; Fresno; Fresno; Fulton; Garberville; Geyserville; Gilroy; Goodyear; Grass Valley; Guerneville; Half Moon Bay; Hayward; Hinkley; Hollister; Holt; Huron; Jackson; Kerman; King City; Lakeport; Lemoore; Lincoln; Linden; Livermore; Lodi; Loomis; Los Banos; Lower Lake; Madera; Magalia; Manteca; Manton; Mariposa; Martell; Marysville; Maxwell; Menlo Park; Merced; Meridian; Millbrae; Milpitas; Modesto; Monterey; Montgomery Creek; Morgan Hill; Morro Bay; Moss Landing; Mountain View; Napa; Needles; Newark; Newman; Novato; Oakdale; Oakhurst; Oakland; Oakley; Olema; Orinda; Orland; Oroville; Palo Alto; Palo Cedro; Paradise; Parkwood; Paso Robles; Petaluma; Pioneer; Pismo Beach; Pittsburg; Placerville; Pleasant Hill; Point Arena; Potter Valley; Quincy; Rancho Cordova; Red Bluff; Redding; Richmond; Ridgecrest; Rio Vista; Rocklin; Roseville; Round Mountain; Sacramento; Salida; Salinas; San Bruno; San Carlos; San Francisco; San Francisco; San Jose; San Luis Obispo; San Mateo; San Rafael; San Ramon; San Ramon; Sanger; Santa Cruz; Santa Maria; Santa Nella; Santa Rosa; Selma; Shaver Lake; Sonoma; Sonora; South San Francisco; Springville; Stockton; Storrie; Taft; Tracy; Turlock; Twain; Ukiah; Vacaville; Vallejo; Walnut Creek; Wasco; Watsonville; West Sacramento; Wheatland; Whitmore; Willits; Willow Creek; Willows; Windsor; Winters; Woodland; Yuba City

 

 

Department Overview

The Electric Compliance Assurance department is part of the Electric Risk & Compliance organization, where together we will embed compliance and risk in all that we do and achieve regulatory outcomes that support the business’ needs. The work of this department is critical in our efforts to find compliance challenges and identify areas of risk so that we can fix them. The main functions of this new department are identifying areas of compliance risk and opportunities to mitigate those risks, including through incident reporting and investigations, overseeing Electric Operations and Power Generation CAP, and validating the controls on the organization.

 

Position Summary

PG&E is seeking an experienced business professional to be a member of the Electric Compliance Controls Validation Team. The Controls Validation Team is responsible to develop quality management plans for process improvements to assure compliance quality control measures are implemented and effective.

 

This role will have a high level of visibility with PG&E leadership and will support one or many aspects of the Controls Validation Team’s scope. A strong applicant will have deep technical, regulatory, and operational expertise, and bring a structured approach to identify external regulatory requirements, benchmark internally and externally, validate process controls, and summarize findings. The work strengthens PG&E’s safety culture and compliance posture and reinforces PG&E’s commitment that Everyone and Everything is Always Safe, advancing enterprise learning, transparency, and continuous improvement across investigations.

 

Location of this position is flexible within PG&E service territory and will require occasional travel to other areas around PG&E’s service territory. This position is hybrid, working from your remote office (within PG&E service territoru) and assigned office based on business needs.

 

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.

 

A reasonable salary range is:

  • Minimum Base Salary (Bay Area)            $122,000.00
  • Mid Base Salary (Bay Area)        $158,000.00
  • Maximum Base Salary (Bay Area)           $194,000.00

 

  • Minimum Base Salary (California)         $116,000.00
  • Mid Base Salary (California)      $150,000.00
  • Maximum Base Salary (California)        $184,000.00

 

Reporting Relationship

This position reports to the Manager, Electric Compliance Controls Validation

           

Job Responsibilities and Expectations

  • Develop/refine the process to identify external regulatory requirements, benchmark internally and externally, validate process controls, and summarize findings.
  • Develop controls or metrics to assist in monitoring and evaluating the success of compliance controls.
  • Develops and leads team to perform business process analysis and business process reengineering. Prepare and present summary of findings and risk to PG&E to senior and executive leaders.
  • Develop strategy and action plans, working with Directors and Officers. Coach stakeholders to develop appropriate corrective action plans that contain effective solutions to prevent recurrence.
  • Review failure data and make recommendations to improve process performance, applying broad company and industry knowledge.
  • May coach and provide direction to less experienced team members.
  • Works effectively in a matrixed organization, working with directors and managers across organizations to provide expert opinion and influence decisions.
  • May develop/refine process to determine and prioritize processes to evaluate regulatory controls.

 

Background Qualifications

Minimum

  • High School Diploma or equivalent
  • 7 years of progressive experience in utility operations or in other highly regulated industry
  • 2 years of experience with causal evaluation methods and investigations in the utility industry
  • Travel throughout the service territory 70% of the time.

 

Desired

  • Master’s Degree or equivalent experience.
  • Experience in regulatory oversight, audit readiness, and leadership.
  • Familiarity with California and Federal regulatory programs related to Electric Operations.
  • Knowledge of operations, maintenance, and engineering program processes and procedures.
  • Proven ability to prepare materials for and effectively communicate/present findings to senior and executive leaders with clarity, gain consensus on path forward.
  • Working knowledge of process instrumentation and controls and/or structured process improvement or process reengineering.
  • Ability to interview personnel at all levels to validate process and controls.
  • Knowledge of work methods and procedures in order to accurately identify risks and areas for improvement.
  • Ability to work independently and be effective in team settings.
  • Leadership or facilitation training (e.g., crucial conversations and facilitative leadership).
  • Certified Internal Auditor (CIA) or equivalent
  • Completion of professional auditor training
  • Causal Evaluation Certification (e.g., Barrier Analysis, Fault Tree, 5-Whys, HFACS)
  • Certification in Causal Evaluation (e.g., Conger/Elsie, Tonex, Cocrane (Firebird), Apollo, ASQ, TapRooT®, ISO9000, Sologic, Cause Mapping, or equivalent)
  • Lean Six Sigma Certification
  • Certified Project Management Professional (PMP)
  • Certified Compliance & Ethics Professional (CCEP)

Other facts

Tech stack
Quality Management,Process Improvement,Compliance,Risk Management,Regulatory Requirements,Incident Reporting,Investigations,Data Analysis,Leadership,Communication,Business Process Analysis,Causal Evaluation,Training,Auditing,Project Management,Lean Six Sigma

About Pacific Gas And Electric Company

Pacific Gas and Electric Company, incorporated in California in 1905, is one of the largest combination natural gas and electric utilities in the United States. Based in San Francisco, the company is a subsidiary of PG&E Corporation.

There are approximately 20,000 employees who carry out Pacific Gas and Electric Company's primary business—the transmission and delivery of energy. The company provides natural gas and electric service to approximately 15 million people throughout a 70,000-square-mile service area in northern and central California.

Fast Facts

Service area stretches from Eureka in the north to Bakersfield in the south, and from the Pacific Ocean in the west to the Sierra Nevada in the east

141,215 circuit miles of electric distribution lines and 18,616 circuit miles of interconnected transmission lines

42,141 miles of natural gas distribution pipelines and 6,438 miles of transportation pipelines

5.1 million electric customer accounts

4.3 million natural gas customer accounts

Team size: 10,001+ employees
LinkedIn: Visit
Industry: Utilities

What you'll do

  • The role involves developing quality management plans for process improvements to ensure compliance quality control measures are implemented effectively. The position also requires summarizing findings and presenting them to PG&E leadership.

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Frequently Asked Questions

What does Pacific Gas And Electric Company pay for a Expert, Quality Operations Specialist - Location Flexible?

Pacific Gas And Electric Company offers a competitive compensation package for the Expert, Quality Operations Specialist - Location Flexible role. The salary range is USD 116k - 194k per year. Apply through Clera to learn more about the full compensation details.

What does a Expert, Quality Operations Specialist - Location Flexible do at Pacific Gas And Electric Company?

As a Expert, Quality Operations Specialist - Location Flexible at Pacific Gas And Electric Company, you will: the role involves developing quality management plans for process improvements to ensure compliance quality control measures are implemented effectively. The position also requires summarizing findings and presenting them to PG&E leadership..

Why join Pacific Gas And Electric Company as a Expert, Quality Operations Specialist - Location Flexible?

Pacific Gas And Electric Company is a leading Utilities company. The Expert, Quality Operations Specialist - Location Flexible role offers competitive compensation.

Is the Expert, Quality Operations Specialist - Location Flexible position at Pacific Gas And Electric Company remote?

The Expert, Quality Operations Specialist - Location Flexible position at Pacific Gas And Electric Company is based in Oakland, California, United States. Contact the company through Clera for specific work arrangement details.

How do I apply for the Expert, Quality Operations Specialist - Location Flexible position at Pacific Gas And Electric Company?

You can apply for the Expert, Quality Operations Specialist - Location Flexible position at Pacific Gas And Electric Company directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Pacific Gas And Electric Company on their website.