PC
Customer Service Agent (Vancouver)
full-time•Richmond
About this role
Join our team!
Pacific Coastal Airlines is looking for a full-time Customer Service Agent based out of the South Terminal building at the Vancouver International Airport based in Richmond, BC. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic and rewarding work environment. We are excited to welcome safety-oriented and customer service minded individual to continue their career with our company.
Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations in a beautiful province of British Columbia.
Job Responsibilities:
- Check-in passengers, issue boarding passes, verify immigration documents
- Check baggage and collect excess baggage/overweight charges
- Answer calls, book, change and cancel flight reservations
- Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options
- Execute deplaning and boarding processes, ensuring a safe, on-time departure
- Possess an excellent understanding of company products, services, processes and guidelines and promote them at all times
- Commitment to providing a safe, stress-free and friendly passenger experience
- Deliver service standards in accordance with Pacific Coastal Airlines philosophy
- Other duties as assigned
Qualifications and Competencies:
- Experience in customer-facing role
- Ability to work under pressure with minimal supervision
- Clear and effective communication skills with demonstrated ability to have difficult conversations
- Ability to work in a time-sensitive, ever changing environment where multitasking and problem solving are key attributes
- Comfortable using computers, credit and debit machines
- Flexible to work any day of the week, including weekends, evenings, holidays and/or irregular shifts
- Must represent Pacific Coastal Airlines in a professional manner to our partners, vendors, and customers
- Must be able to obtain and maintain designated security clearance
- Capable of lifting up to 70 pounds
Why Pacific Coastal Airlines?
Company Culture: We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.
Health Benefits: We offer a standard benefits package for permanent employees consisting of extended health, dental, vision, travel medical, life insurance, Accidental Death and Dismemberment, Short Term Disability, Long Term Disability, an employee and family assistance program, paid sick days, and paid personal emergency days.
Travel Benefits: We offer excellent travel perks to employees and their eligible family members on Pacific Coastal Airlines, WestJet, Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines and more. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.
Employee Programs: We have employee recognition and reward programs, a milestone service recognition program and employee appreciation events throughout the year.
Apply today!
Pacific Coastal Airlines is an equal-opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, age, disability or any other identifying characteristic.
What you'll do
- The Customer Service Agent is responsible for checking in passengers, issuing boarding passes, and resolving service disruption issues. They must ensure a safe and friendly passenger experience while promoting company products and services.
About Pacific Coastal Airlines
Pacific Coastal Airlines is a privately owned British Columbia based regional airline operating from Vancouver International Airport’s (YVR) South Terminal. We are one of Canada’s Top Small & Medium Employers of 2025 and currently flying to 20 airports in British Columbia, more than any other airline. We are the thirteenth-largest airline operating at Vancouver International Airport (YVR) based on total outbound seats, and the third-largest based on take-offs and landings. We offer personalized charter and cargo services across British Columbia and western Canada.
At Pacific Coastal Airlines, we proudly uphold our motto, "People Friendly. People First." Our dedicated teams are driven by a strong commitment to customer satisfaction. As an equal opportunity employer, we foster a positive and supportive workplace that values collaboration, accountability, and loyalty. Our commitment to giving back to the communities we serve goes beyond the skies we traverse; we strive to meet the needs of everyone around us with care and dedication.
Ready to join Pacific Coastal Airlines?
Take the next step in your career journey
Frequently Asked Questions
What does a Customer Service Agent (Vancouver) do at Pacific Coastal Airlines?
As a Customer Service Agent (Vancouver) at Pacific Coastal Airlines, you will: the Customer Service Agent is responsible for checking in passengers, issuing boarding passes, and resolving service disruption issues. They must ensure a safe and friendly passenger experience while promoting company products and services..
Is the Customer Service Agent (Vancouver) position at Pacific Coastal Airlines remote?
The Customer Service Agent (Vancouver) position at Pacific Coastal Airlines is based in Richmond, British Columbia, Canada. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Service Agent (Vancouver) position at Pacific Coastal Airlines?
You can apply for the Customer Service Agent (Vancouver) position at Pacific Coastal Airlinesdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.