About this role
Job DetailsJob Location: CORP - Chehalis, WA 98532Salary Range: $27.94 - $29.47 HourlyTravel Percentage: Up to 25%POSITION OBJECTIVE:
Assure that the PCLI philosophy of quality and caring treatment of patients and staff is maintained in all activities that relate to the front office. Coordinate and provide ongoing training and development of front office staff at all sites. Create and maintain a policies and procedures manual as well as a training manual to be used by the various front office positions.
STATUS: Full-Time Hourly
ORGANIZATION: Reports to Corporate Systems Director
RESPONSIBILITIES:
Provide guidance to front office staff to equip them with the knowledge and skills necessary to ensure a positive experience for our patients. Responsibilities include but are not limited to:
- Work closely with Site Managers, Systems Director, as well as other department directors and team leaders.
- Be certain that the front office meets the needs of all Site and Corporate departments.
- Fine-tune and/or implement front-office procedures to promote consistency throughout all sites. Understand general front-office processes including: front desk practices, patient scheduling and counseling, phone answering technique, transcription and medical records including chart prep. Be knowledgeable in insurance eligibility, billing, preauthorization/referrals, and cash payment agreements. Fill one of these positions regularly.
- Work in any front office position as needed either on location or remotely depending on need.
- Be knowledgeable in NextGen from both the front office perspective as well as from that of Patient Finance and clinical staff. Have an understanding of the doctors grids and how they relate to patient schedules. Be familiar with creating templates and assure that patient information is correctly captured and recorded in the NextGen database.
SCHEDULE: Monday Thursday 8:00 a.m.-5:00 p.m.
Friday 8:00 a.m.-1:00 p.m.
Position includes periodic travel to all of the sites. Flexible hours are necessary to travel to remote sites, including occasionally overnight. Must be comfortable flying often in small planes. Goal will be to visit each site once a year.
Chehalis will be the home base.
SKILLS REQUIRED:
Excellent communication skills, both written and spoken Legible handwriting
Good organizational skills
Excellent keyboarding skills and working computer knowledge of Microsoft Word and Excel
PHYSICAL ABILITIES:
Ability to travel to other sites in vans and small planes
Acute hearing for telephones
Good visual acuity for driving and using computer monitors.
Good hand-eye coordination for telephones and keyboards
Good mobility (must be able to climb stairs)
Lift up to 35 pounds
Reach and stoop
Able to sit for extended periods of time
Qualifications
Other facts
About PACIFIC CATARACT & LASER INSTITUTE
With 18 locations in 6 states, we specialize in cataract surgery and LASIK laser vision correction. Having performed over 900,000 microsurgeries, Pacific Cataract and Laser Institute is regarded as one of North America’s most unique and experienced eyecare facilities. When you entrust us with the care of your vision, our team of experts concentrates their skills on giving you the best possible outcome.
What you'll do
- The Corporate Front Office Coordinator will guide front office staff to ensure a positive experience for patients and will coordinate ongoing training and development. Responsibilities include working closely with site managers and fine-tuning front office procedures across all sites.
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