Deployment Strategist

Role

We’re looking for someone to own the business success of Pace’s agents at our largest insurance customers.

You’ll drive post-deployment outcomes: adoption, measurable optional impact, and expansion across workflows and teams. You’ll sit at the intersection of customer operations, product strategy, and account growth.

This role doesn’t require a software engineering background.

What this looks like in practice:

• Own post-deployment success and expansion: Serve as the primary point of ownership once an agent is live – driving adoption, measuring impact, and identifying opportunities to expand usage across additional workflows or business units.
• Translate customer operations into product direction: Work closely with customers and GTM teams to understand real-world workflows, pain points, and success criteria, and translate those insights into clear product requirements and priorities.
• Drive executive-level value narratives: Lead demos, pilots, and business reviews that clearly articulate ROI, operational impact, and expansion opportunities to customer stakeholders.
• Partner with Product & Engineering: Collaborate with Engineering and Product to drive roadmap, surface gaps, edge cases, and improvement opportunities.

You’re a great fit if you:

• Have high autonomy, a strong bias to action, and a genuine curiosity for understanding customers.
• Have experience operating at the intersection of product, engineering, and customers.
• Communicate clearly with executives, operators, and technical teams.
• Are comfortable turning messy, real-world workflows into clear, executable steps.
• Have a high-ownership mindset — you’re accountable for outcomes, not just deliverables.
• Bonus: Founder or startup experience.

Team characteristics

The Pace team has a couple of defining characteristics:

1. Integrity: The most important thing is working with good people who want to have a massive impact on the world. Our team genuinely wants to do the best work of their careers and know it’ll take 5-10 years of focus to deliver.
2. Ambition: The ambition for this company is not just a good vertical AI business but a $100bn+ outcome across vertical services. We’re looking for people that rise that level of ambition. Often times this means they want to be the best at what they do, become leaders at scale or one day start their own company. Pace will be the best place to learn, deliver impact and advance your path to do something great.

At Pace, we're building a talent-dense team where teammates grow into leaders. This might mean growing into a world-class IC, owning a line of business, or leading teams. Whichever your path, we want to support you to grow at Pace and beyond for the long-term.

We're a <20 person team based in-person in New York and are lucky to be perfectly positioned with leading customers and top investors to make a real impact on one of the largest industries in the world.