Customer Engineer

Role

We're looking for an engineer to ensure Pace works for our largest customers.

You'll work directly with enterprise customers to build solutions to their most pressing problems – shipping integrations, features, and fixes that unblock deployments and drive production impact. Our product is deeply embedded in mission-critical insurance workflows, and you'll own ensuring Pace delivers.

What this looks like:

• Ship features, integrations, and solutions in our codebase to address customer requirements
• Build and maintain integrations that connect to customer systems (APIs, data pipelines, internal tools)
• Debug and resolve complex issues across our AI agents, customer environments, and third-party systems
• Partner with Forward Deployed Engineers to ensure smooth transitions from POC to production
• Collaborate with core engineering to surface product gaps and ship improvements upstream
• Develop deep technical expertise on our platform to serve as a trusted resource for customers

You’re a great fit if you:

• Are a strong engineer who can build, debug, and deploy production systems
• Thrive in ambiguous environments where customer problems don’t come pre-scoped
• Communicate clearly with both technical teams and customer stakeholders
• Take ownership of outcomes, not deliverables
• Want to ship constantly and see your code running at enterprise scale
• Can hold context across multiple customers and codebases without losing quality

Our Team

We’re building a small, talent-dense team with a few defining traits:

1. Integrity: We care about working with good people who want to create a massive impact in the world. Our team aims to do the best work of their careers, knowing that it will take time and focus to build something enduring.
2. Ambition: We’re building a category-defining company: an AI-native operations layer that brings outsourced work back in-house for insurers – and eventually other service-heavy industries. We’re looking for people who want real ownership, an exceptional bar, and the chance to build something generational.

At Pace, teammates grow into leaders. That can mean becoming a world-class IC, owning a product or business line, or leading teams. Whichever your path, we’ll support your growth at Pace, and beyond.

We're a <20 person team, in-person in New York, and are fortunate to be partnered with leading customers and top investors to make a real impact on one of the largest industries in the world.