Service Professional III

This role is with Seneca Companies, a legacy company of OWL Services.

Who We Are

With over five decades of proven experience, Seneca Companies began with a vision to deliver real value to customers in the petroleum industry through supplying quality equipment, innovative service and dependable construction of fueling sites. This vision has continued by expanding capabilities and evolving into a unique, multi-faceted service provider. Today, the Seneca team is proud to offer "The Complete Solution" with our distinct divisions. This diversity enables us to serve the needs of an array of industries located throughout the Midwest, Southern and Mountain regions.

With teams devoted to helping our employees learn and grow, our people enjoy a company culture focused on growth, long-term success and teamwork. We pride ourselves on being the best in the industry, and that all starts with developing our employees into the best they can be.

Seneca has locations spread throughout the country, and we are always looking for good people to support our rapidly growing business. We employ a range of people from service technicians, environmental scientists, construction professionals and office employees.

 Job Title: Service Professional III

Job Description: Conduct maintenance, repair, and servicing of electronic, hydraulic, and/or mechanical petroleum equipment and products, as required.

What You’ll Do:

• 50%: Service and repair electronic, hydraulic and mechanical petroleum equipment and any other petroleum equipment in the service field while providing superior customer service to all current and potential customers. Troubleshoot and make repairs to ensure proper operations. Install, program and test newly installed equipment. This position requires daily driving between various customer locations and project sites.
• 20%: Communicate with service dispatch team on the status of work orders and service jobs. Open and close work orders with dispatch team. Provide service repair narratives (written and verbal) for our customers, submit paperwork for time worked and repairs completed in a neat, accurate and timely manner.
• 15%: Collaborate/train with other service technicians on servicing/repairing/installing equipment and other essential functions of the position.
• 10%: Monitors and is accountable for accuracy of parts inventory in service vehicle including, but not limited to, transfers of parts to appropriate jobs and other service techs as applicable as well as returns to warehouse facilities.
• 5%: Other duties as assigned.
• Working Hazards: Works in an environment with potential exposure to fumes, dirt, noise, equipment movement dangers, vibrations, dangerous chemical/solvents, electrical shock, and inclement temperature extremes.
• Physical/Mental Exertion: Ability to perform heavy physical labor exerting up to 50 pounds of force on an occasional basis and up to 20 pounds of force on a frequent basis performing such tasks as climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, and grasping. Ability to drive for extended periods of time each day with possible overnight stays.

What We’re Looking For:

• Education: High School diploma or equivalent.
• Experience: 5+ years of experience in mechanical systems, fuel systems, electrical systems, construction or related repair work experience is required
• Licenses/Certifications: A valid driver’s license is required (Class E in MO). Technicians must maintain a good driving record. Current manufacturer and safety certifications required prior to hire; Hazwoper and Wayne certified preferred.
• Technical Abilities: Electrical knowledge and excellent mechanical abilities. Ability to operate mechanical equipment and machines as described.
• Autonomy/Direction: Typically reports to a supervisor or manager. Expected to work under intermittent supervision. Expected to have efficacy in the field, relying on senior technicians and supervisors less. Ability to teach and coach junior technicians on proper troubleshooting techniques and is required to make quick decisions in the field without management assistance

Why Choose Seneca Companies?

• Competitive Pay
• Health, Dental, and Vision Insurance with optional offerings of HSA and FSA
• Paid Time Off including Vacation Time, Sick Days, Personal Days, and Holidays
• Employer-Paid Short- and Long-Term Disability
• 401k with Profit-Sharing Match
• Tuition Reimbursement
• Company Paid Life Insurance
• Free Employee Assistance Program (EAP) and Wellness Program

This job description is intended to describe the general nature and level of work being performed by the person assigned to this position. Principal duties and responsibilities are intended to describe those functions that are essential to the performance of this job, and “other” duties and responsibilities include those that are considered incidental or secondary to the overall purpose of this job.

This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.