OH
Guest Service Manager
full-time•Kailua Kona•$53k - $73k
About this role
It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description:
Work in a company where people truly believe in what they’re doing. At OUTRIGGER Resorts & Hotels, we look for people who embrace the cultures and communities where they live. Most importantly, we are a company that practices aloha. Every one of our 'ohana needs to feel aloha and genuinely extend aloha to all, be they guests or colleagues, strangers or friends.
Exemplify the image of “Aloha” through the Outrigger Way, assisting guests in accordance with Outrigger Kona Resort (OKR) polices and procedures. Ensure the Outrigger 4 Keys to creating guests for life is practiced with all guest interactions.
JOB SUMMARY:
Plan, coordinate, implement and supervise hotel guest activities and services for all guests with emphasis on VIPs, Outrigger Discovery (GHA) and Voyager 47 guests in accordance with hotel standards. Emphasis on fulfilling guests expectations in all front of the house activities. Responsible for daily operations of the Voyager 47 front of house staff. Work closely with property operations, F&B and sales and marketing on facilitating and owning the guest engagement vision for Voyager 47 Club Lounge and Outrigger Resorts. Portray the Ke 'Ano Wa'a values (the Outrigger Way) with all customers, external and internal, including guests, patrons, travel partners and fellow employees. Represent the hotel as an official greeter or “Ambassador of Aloha".
Come Work Here!
Compensation& Benefits:
$53k - $73k, with potential for adjustment based on factors such as an applicant’s skills, experience and/or education.
Health Insurance (Dental, Medical, Prescription, Vision)
Paid Holidays, Sick, Vacation and Medical Leave
Retirement Plan (401K)
Recognition and Award Programs
Employee Assistance Program
Discounted Hotel Rates
And many opportunities for growth through our training and development programs!
*please note that benefits may vary depending on position or property
What you'll do
- Plan, coordinate, implement, and supervise hotel guest activities and services, focusing on VIPs and special guests. Ensure guest expectations are met in all front-of-house activities and manage daily operations of the Voyager 47 front of house staff.
About OUTRIGGER Hospitality Group
For more than 70 years, OUTRIGGER Hotels and Resorts has charted a journey of discovery – expanding from Hawai‘i to premier resort destinations in Fiji, Thailand, and Mauritius. Synonymous with local culture and world-class hospitality, each OUTRIGGER property blends seamlessly with its unique locale, offering a compelling guest experience with distinctive sense of place.
With 38 properties and over 7,000 rooms in operation and/or development, OUTRIGGER’s multi-branded portfolio includes OUTRIGGER® Resorts, OHANA Hotels by OUTRIGGER® and Hawaii Vacation Condos by OUTRIGGER® while also managing select properties from top international hotel brands including Embassy Suites®, Best Western®, Wyndham Destinations and Hilton Grand VacationsTM.
Join us as we journey to be the premier beach resort brand in the world.
Ready to join OUTRIGGER Hospitality Group?
Take the next step in your career journey
Frequently Asked Questions
What does OUTRIGGER Hospitality Group pay for a Guest Service Manager?
OUTRIGGER Hospitality Group offers a competitive compensation package for the Guest Service Manager role. The salary range is USD 53k - 73k per year. Apply through Clera to learn more about the full compensation details.
What does a Guest Service Manager do at OUTRIGGER Hospitality Group?
As a Guest Service Manager at OUTRIGGER Hospitality Group, you will: plan, coordinate, implement, and supervise hotel guest activities and services, focusing on VIPs and special guests. Ensure guest expectations are met in all front-of-house activities and manage daily operations of the Voyager 47 front of house staff..
Is the Guest Service Manager position at OUTRIGGER Hospitality Group remote?
The Guest Service Manager position at OUTRIGGER Hospitality Group is based in Kailua Kona, Hawaii, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Guest Service Manager position at OUTRIGGER Hospitality Group?
You can apply for the Guest Service Manager position at OUTRIGGER Hospitality Groupdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.