Partner Account Manager

About Outreach

Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organisations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, ZoomInfo, and Verizon to name a few. To learn more, please visit www.outreach.io.

About the Team 

The Partner Account Management team is responsible for managing and developing relationships with key partners. They work closely with internal teams to align partner activities with company goals and provide exceptional support to our partners. The team operates at the center of a rapidly evolving revenue AI landscape, engaging deeply with leading AI, ISV, and Cloud partners to accelerate innovation and strategic growth. 

The Role 

The Partner Account Manager (PAM) develops relationships with partners to ensure the effective resale of Outreach and professional services augmentation, providing partners with playbooks, resources, or other assets to ensure a seamless implementation and go-live. This role requires a proactive individual with excellent communication and organizational skills who can drive partner success and ensure mutual growth.  

Location: Open to remote within the United States. 

• Relationship Management: Develop and maintain strong relationships with existing partners, understanding their business needs and aligning them with our solutions. 
• Partner Development: Identify and recruit new partners to expand the partner network, ensuring they meet the company’s standards and strategic goals. 
• Training and Support: Provide training and ongoing support to partners, ensuring they are well-equipped to promote and sell our products/services. 
• Performance Monitoring: Monitor partner performance, set goals, and develop strategies to improve partner sales and engagement. 
• Collaboration: Work closely with sales, marketing, and product teams to create and execute joint business plans with partners. 
• Conflict Resolution: Address and resolve any issues or conflicts that may arise with partners, maintaining a positive and productive relationship. 
• Reporting: Prepare and present regular reports on partner performance, sales metrics, and market feedback to senior management. 
• Market Analysis: Stay informed about industry trends, competitor activities, and market changes to provide insights and recommendations for partner strategies. 
• Pipeline Development: Generate partner sourced pipeline and revenue by developing go-to-market strategies with partners. Work closely with partners and Outreach sales teams to identify mutual prospects, resulting in new business meetings and partner sourced pipeline. 

• 8 plus years of experience in partner management, partnership development, account management, and/or sales within IT, technology, or software environments. 
• Proven track record of quota achievement and driving partner-led customer engagements. 
• Demonstrated ability to define, execute, and scale partner strategies that deliver measurable business impact. 
• Passion for building and managing partner ecosystems, with experience engaging major AI, ISV, and Cloud partners (e.g., AWS, Microsoft, Salesforce, SAP, OpenAI, Snowflake). 
• Strong understanding of industry trends, competitive landscape, and market dynamics. 
• Exceptional communication, negotiation, and interpersonal skills, with the ability to influence across internal and external stakeholders. 
• Strong analytical, problem-solving, and organizational skills, with the ability to operate independently and collaboratively in a fast-paced environment. 
• Proficiency with CRM and productivity tools, including Salesforce (SFDC), Google Workspace, and Outreach. 
• Bachelor’s degree in Business, Marketing, Computer Science, or related field. 
• Ability to travel as needed. 

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Why You’ll Love It Here

• Flexible time off

• 401k to help you save for the future

• Generous medical, dental, and vision coverage for full-time employees and their dependents

• A parental leave program that includes options for a paid night nurse, and a gradual return to work

• Infertility/ assisted reproductive services benefit

• Employee referral bonuses to encourage the addition of great new people to the team

• Snacks and beverages in the Office, along with fun events to celebrate

• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military

Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.