About this role
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Overview
We are looking for skilled, compassionate Receptionist who desires a career that matters in a community that values their expertise.
At Otterbein, you’re more than an employee, you’re a Partner in Caring. Together, we work side by side toward a shared goal: delivering person-centered care that respects every resident and the choices they make.
Whether in our vibrant communities, our welcoming small house neighborhoods, Home Health, Hospice or Home Office, we provide the highest level of compassionate, quality care.
Join our team of Partners who are talented, kind, wise, funny, spirited, generous, endearing, and truly one-of-a-kind.
A Full Time Receptionist position is available for a busy front desk in the Otterbein Cortland Community. Welcomes customers on the phone and in person and responds to a wide variety of requests by accurately assessing the customer’s needs and requests; and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Otterbein policies.
Full Time Days 8:30a-5p, some weekend work required
Responsibilities
- Greet customers entering and leaving the community, using customer name whenever possible
- Answer customer calls and direct them timely and appropriately
- Handle all customer interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- Maintain current file/listing of residents by name and location, emergency phone numbers of on-call personnel, department extensions
- Resolve customer complaints and assists customers in all inquiries in connection with community activities, services, hours, directions, etc.
- Maintain an accurate cash drawer balance. Receipt payment for sales (gift cards, stamps, etc.) Reconciles all transactions at the close of each shift
- Schedule appointments and maintain accurate records for on-campus Shuttle
- Distribute/receive keys and maintain an accurate log
- Use a variety of computer programs, phone systems, and emergency systems for multiple tasks and communications
- Ability to handle emergency situations in a calm and professional manner
- Maintain confidentiality of all pertinent resident and partner information
- Special projects as requested
- Other duties as assigned
Qualifications
- Education: High school diploma or equivalent
- Experience: A minimum of 1 year
- Computer Skills: Proficient in Microsoft Office
- Positive, outgoing personality. Strong customer service etiquette. Previous experience with customer service, problem solving, listening, phone skills, and multi-tasking; proficient in Microsoft Office; high school diploma or equivalent.
- Critical thinking skills
- Ability to be self-directed and prioritize tasks; work independently and manage time efficiently
- Initiative to cross-train and learn new tasks as assigned
- Must exercise sound judgment, discretion and confidentiality in all matters
BENEFITS*
Health & Wellness
- Medical Insurance with free virtual doctor visits
- Vision & Dental Insurance
- Pet Insurance
- Life Insurance
- Employee Assistance Program (EAP) for personal and professional support
Financial Security
- 401(k) Retirement Savings Plan with company match
- Paid Time Off (PTO) that accrues immediately from day one
- Paid Holidays for a healthy work-life balance
- Access to DailyPay, enabling you to access up to 100% of your earned wages on a daily basis
- Tuition Reimbursement up to $5,250 per year for ANY field of study
- Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College
- Employee-Sponsored Crisis Fund available for those facing unforeseen challenges
- Legal & Identity Theft Protection
Growth & Development
- University Partnerships with University of Cincinnati, University of Toledo, and Hondros College for exclusive tuition discounts
- Multiple Partner Discounts available for various products and services through Access Perks
- Access to 1,000s of hours of personal and professional development material through RightNow Media @ Work
*Some benefits, including PTO and tuition reimbursement, are based on hours worked.
Why work for Otterbein SeniorLife:
For more than 100 years, Otterbein has provided senior housing options rooted in respect and community. We’re a non-profit 501(c)(3) health and human service organization, so our values and initiatives are focused on serving our residents.
Otterbein SeniorLife consists of lifestyle communities, revolutionary small house neighborhoods, home health, and hospice care in Ohio and Indiana. We offer different lifestyle options for seniors through independent living, assisted living, skilled nursing, rehab, memory support, respite care, in-home care, and hospice services.
Apply today and begin a meaningful career as a Receptionist at Otterbein!
Other facts
About Otterbein SeniorLife
For over 100 years, Otterbein SeniorLife has served families and communities throughout Ohio and in Indiana.
Our nine SeniorLife Communities offer independent and assisted living, rehabilitation and therapy, skilled nursing, and memory care. We're also proud to be the nation's largest provider of small house-based nursing care, with nine Ohio locations.
Our values guide every one of our partners, every day, and include:
• Respect. Value the older person as a child of God
• Commitment. Believe in the mission with loyalty and passion of purpose
• Stewardship. Use our time, talent, and treasure prudently with our neighbor in mind
• Community. Work with persons and organizations in a spirit of inclusiveness
• Quality. Strive to achieve the measure of excellence in all we are and wish to become
• Ministry. Perfect our service through faith, hope, and love
• Wisdom. Appreciate and value that which is borne of life’s experience in all persons
• Health. Promote the holistic well-being of individuals
If you lead by example and demonstrate excellence, you’ll thrive at Otterbein SeniorLife! Those who are passionate about the Otterbein mission are rewarded with a unique working environment, a supportive atmosphere, and a positive long-term future.
We’re proud of our past and look forward to a bright future as we continue to enhance the quality of life and holistic growth of older persons.
What you'll do
- The Receptionist will welcome customers both in person and over the phone, accurately assessing their needs and providing recommendations to ensure maximum customer satisfaction while adhering to all company policies. Key duties include managing customer interactions, handling inquiries, maintaining accurate records for residents and services, and managing cash transactions.
Ready to join Otterbein SeniorLife?
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