About this role
Now Offering DailyPay
Otterbein Senior Life has an opening for a fulltime, salaried IT Generalist/Field Technician. This position is located at Otterbein SeniorLife in Lebanon, OH. The candidate will perform general maintenance and end user support tasks as well as analyze, troubleshoot and repair computer systems, hardware & peripheral equipment, both remotely and on-site. The position will do frequent travel to all Otterbein sites.
At Otterbein, you’re more than an employee, you’re a Partner in Caring. Together, we work side by side toward a shared goal: delivering person-centered care that respects every resident and the choices they make.
Whether in our vibrant communities, our welcoming small house neighborhoods, Home Health, Hospice or Home Office, we provide the highest level of compassionate, quality care.
Join our team of Partners who are talented, kind, wise, funny, spirited, generous, endearing, and truly one-of-a-kind.
Responsibilities:
- Hands-on & remote workstation & end-user support
- Repair, rebuild & replace desktop & laptop systems
- Resolve dial tone & other phone system issues
- Support Center – respond to calls, emails & tickets to resolve end user issues
- Documentation – Inventory, Support Center, Hardware, Software
- Support organization-wide Hikvision Camera System
- Support organization-wide server-based Nurse & Emergency Call Systems
- Respond to after-hours support calls on a rotation basis with other team members
- Day trips to current & future Otterbein locations to resolve issues requiring an onsite visit
Qualifications:
- Minimum 2 years’ experience supporting the I/T needs for multiple locations
- Customer 1st Mentality
- Proficient with MS Office Suite of products, including Microsoft 365
- Knowledge & working experience with Active Directory
- Knowledge & working experience with Microsoft Windows O/S
- Knowledge of network cabling
- Cisco VoIP experience
- Organized and Detail Oriented
- A+ certification (additional I/T related certification is a plus)
- BS degree with an I/T or business related major or equivalent work experience
- Experience with Office365, working in a hybrid environment
- Must be able to lift up to 75 lbs, climb ladders & maneuver in cramped IT closets
- Strong written, verbal & interpersonal communications skills as well as an ability to work well independently & in a team environment.
BENEFITS*
Health & Wellness
- Medical Insurance with free virtual doctor visits
- Vision & Dental Insurance
- Pet Insurance
- Life Insurance
- Employee Assistance Program (EAP) for personal and professional support
Financial Security
- 401(k) Retirement Savings Plan with company match
- Paid Time Off (PTO) that accrues immediately from day one
- Paid Holidays for a healthy work-life balance
- Access to DailyPay, enabling you to access up to 100% of your earned wages on a daily basis
- Tuition Reimbursement up to $5,250 per year for ANY field of study
- Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College
- Employee-Sponsored Crisis Fund available for those facing unforeseen challenges
- Legal & Identity Theft Protection
Growth & Development
- University Partnerships with University of Cincinnati, University of Toledo, and Hondros College for exclusive tuition discounts
- Multiple Partner Discounts available for various products and services through Access Perks
- Access to 1,000s of hours of personal and professional development material through RightNow Media @ Work
*Some benefits, including PTO and tuition reimbursement, are based on hours worked.
Why work for Otterbein SeniorLife:
For more than 100 years, Otterbein has provided senior housing options rooted in respect and community. We’re a non-profit 501(c)(3) health and human service organization, so our values and initiatives are focused on serving our residents.
Otterbein SeniorLife consists of lifestyle communities, revolutionary small house neighborhoods, home health, and hospice care in Ohio and Indiana. We offer different lifestyle options for seniors through independent living, assisted living, skilled nursing, rehab, memory support, respite care, in-home care, and hospice services.
Apply today and begin a meaningful career as an IT Generalist/Field Technician at Otterbein!
Other facts
About Otterbein SeniorLife
For over 100 years, Otterbein SeniorLife has served families and communities throughout Ohio and in Indiana.
Our nine SeniorLife Communities offer independent and assisted living, rehabilitation and therapy, skilled nursing, and memory care. We're also proud to be the nation's largest provider of small house-based nursing care, with nine Ohio locations.
Our values guide every one of our partners, every day, and include:
• Respect. Value the older person as a child of God
• Commitment. Believe in the mission with loyalty and passion of purpose
• Stewardship. Use our time, talent, and treasure prudently with our neighbor in mind
• Community. Work with persons and organizations in a spirit of inclusiveness
• Quality. Strive to achieve the measure of excellence in all we are and wish to become
• Ministry. Perfect our service through faith, hope, and love
• Wisdom. Appreciate and value that which is borne of life’s experience in all persons
• Health. Promote the holistic well-being of individuals
If you lead by example and demonstrate excellence, you’ll thrive at Otterbein SeniorLife! Those who are passionate about the Otterbein mission are rewarded with a unique working environment, a supportive atmosphere, and a positive long-term future.
We’re proud of our past and look forward to a bright future as we continue to enhance the quality of life and holistic growth of older persons.
What you'll do
- The IT Generalist/Field Technician will provide hands-on and remote support for workstations and end-users, as well as troubleshoot and repair computer systems. The role includes responding to support calls and performing on-site visits to resolve issues.
Ready to join Otterbein SeniorLife?
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