Solutions Engineer

<h4><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>The Opportunity</strong></span></h4> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Otter is expanding its Solutions Engineering team to support the growing demands of our rapidly expanding enterprise customer base. This role is ideal for someone who is technically focused and also brings strong communication and collaboration skills. You will work closely with customers to translate complex requirements into scalable AI-driven technical solutions that address real-world enterprise challenges.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">We are looking for a technically strong engineer who can both write production-quality code and collaborate directly with enterprise customers to build AI-powered solutions, large language models (LLMs), and intelligent automations that drive long-term success.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">You will collaborate with teams across Product, Engineering, Data Science, Sales, and Customer Success to deliver enterprise-grade AI solutions that help our platform thrive in complex and varied customer environments. This includes designing and implementing API-based AI workflows, building custom ML-enabled integrations, and driving adoption of AI-first strategies that unlock measurable business value.</span></p> <h4><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Your Impact</strong></span></h4> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Design and deliver scalable AI solutions for enterprise customers, including integrations, automation, AI agents, and cloud configurations.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Develop production-ready code and scripts (Python preferred) to implement custom functionality, backend code, and reusable AI solution frameworks.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Lead technical scoping and solution architecture, aligning customer needs with platform capabilities and infrastructure.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Support the full onboarding and integration lifecycle, from pre-sales discovery to post-sale deployment and enablement.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Serve as a trusted technical advisor to customers, bringing a tenacious problem-solving mindset with creativity to overcome complex business challenges.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Engage with a wide range of stakeholders, including C-level executives, Product, and Engineering, to influence the product roadmap through customer insights and field feedback.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Build repeatable playbooks and frameworks to scale delivery and promote best practices.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Own technical troubleshooting and debugging, working directly with customer engineering teams.</span></li> </ul> <h4><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>We’re Looking for Someone Who</strong></span></h4> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Has 2+ years of experience in solutions engineering, software engineering, or technical consulting roles with hands-on coding responsibilities.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Deep experience with Python and comfortable developing production-grade tools, services, and applications within frameworks such as Django.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Proficient in SQL and relational databases for queries, reporting, and integrations.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Experience with OAuth, JWT/API tokens, RESTful APIs, SAML, and integrations across enterprise SaaS platforms, including CRMs (Salesforce, HubSpot), Collaboration &amp; Productivity (Slack, SharePoint, Notion), and ATS (Workday, Greenhouse).</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Familiar with cloud platforms such as AWS, with experience in infrastructure, rate limiting, system design, and scalable architecture.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Able to architect and customize generative AI solutions for enterprise workflows, while leading technical design discussions and driving strategic systems integration.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Communicates clearly with both technical and non-technical stakeholders, and can translate complex concepts into actionable insights.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Thrives in a fast-paced, evolving environment, and enjoys solving problems through cross-functional collaboration.</span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Nice to Have</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Background in Computer Science, Engineering, or an equivalent field.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Experience working with frontend languages and backend frameworks such as JavaScript, TypeScript, and Django.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Familiar with middleware platforms (e.g., Workato, Airbyte, Tray.io) and other integration tools.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Experience with data pipelines, enterprise-grade security models, or system observability tooling.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Prior experience in pre-sales engineering, proof-of-concept delivery, or solution playbook development.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Knowledge of DevOps practices or experience working with CI/CD pipelines and infrastructure-as-code.</span></li> </ul> <h4><strong>About Otter.ai&nbsp;</strong></h4> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">We are in the business of shaping the future of work. Our mission is to make conversations more valuable.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">With over 1B meetings transcribed, <a href="http://otter.ai/">Otter.ai</a> is the world’s leading tool for meeting transcription, summarization, and collaboration. Using artificial intelligence, Otter generates real-time automated meeting notes, summaries, and other insights from in-person and virtual meetings - turning meetings into accessible, collaborative, and actionable data that can be shared across teams and organizations. The company is backed by early investors in Google, DeepMind, Zoom, and Tesla.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Otter.ai is an equal opportunity employer. We proudly celebrate diversity and are committed to building an inclusive and accessible workplace.&nbsp; We provide reasonable accommodations for qualified applicants throughout the hiring process.</span>&nbsp;&nbsp;</p> <h4><strong>Accessibility &amp; Accommodations</strong></h4> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Otter.ai is committed to providing reasonable accommodations for candidates with disabilities in our hiring process.&nbsp; If you need assistance or an accommodation during any stage of the recruitment process, please contact [email protected] at least 3 business days before your interview.</span></p> <p><span style="font-size: 8pt; font-family: arial, helvetica, sans-serif;">*Otter.ai does not accept unsolicited resumes from 3rd party recruitment agencies without a written agreement in place for permanent placements. Any resume or other candidate information submitted outside of established candidate submission guidelines (including through our website or via email to any Otter.ai employee) and without a written agreement otherwise will be deemed to be our sole property, and no fee will be paid should we hire the candidate.</span></p> <h3><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Salary range</span></h3> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Salary Range: $155,000 to $185,000&nbsp;USD per year.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">This salary range represents the low and high end of the estimated salary range for this position. The actual base salary offered for the role is dependent on several factors. Our base salary is just one component of a comprehensive total rewards package.</span></p>