Store Manager, Jil Sander Soho Store Manager, Jil Sander Soho

A one-of-a-kind company in the industry interpreting the identity of each of the brands in its portfolio.
With thirty years of experience, which started with Diesel Kid and grew with the junior line of Dsquared2, Marni Kids and most recent N21 Kid fashion brand, Brave Kid has become a global leader in the childrenswear market, capable of interpreting each brand’s unique identity, and transforming it into high-quality collections.
 
Thanks to a structure based primarily on highly qualified specialists, particularly in design and product development, Brave Kid promotes and respects the uniqueness of each brand, transforming it in junior collections that reflect it, and at the same time providing its partners an incredible know-how in distribution and, more broadly, in the worldwide kidswear market.
 
The brands produced and sold by Brave Kid are distributed in over 50 countries and 1,000 points of sale in key department stores and leading specialized stores across Europe, America and Asia.
Already counting on a strong wholesale distribution base, the company is studying the retail development of some of the brands it manages, to further establish their presence and visibility all around the world.
 

Overview:

The Store Manager is responsible for establishing and maintaining clientele, oversees and is accountable for the operation of the store ensuring maximum sales and profitability through merchandise, inventory, expense control, human resources management, and managing operating costs. Moreover, the Store Manager takes a proactive approach to business trends and needs.

Key Responsibilities:

• Maintain a full understanding of the business strategy and action to achieve sales and financial goals and targets.
• Build store strategy and annual action plan that indicates roadmap of expected sales and financial achievements.
• Communicate and track store sales and Key Performance Indicators (KPI’s) providing context and rationale for business sales results.
• Review store schedules weekly to ensure appropriate coverage and payroll management.
• Ensure the store achieves expense budgets through monitoring and controlling expense items.
• Review profit and loss reports monthly and develop action plans to address expense controls as needed.
• Participate in all aspects of store operations, including recruiting and training store associates, co-coordinating store logistics, and working with store team to ensure store is fully operational.

• Foster an inspiring environment for engagement and learning that empowers people to realize their full potential.
• Responsible for recruitment of all store personnel.
• Ensure the store team is trained in all aspects of their job responsibilities and focused on their store’s business objectives and strategies.
• Train store in new and existing policies and procedures.
• Identify strengths and areas of development of store personnel.

• Ensure staff are trained in customer service standards to provide a stellar customer experience.
• Ensure clientele processes are being held to a high standard within stores.
• Lead and follow up on clientele program. Ensure all sales professionals are developing and re-training long-term clients.
• Develop and increase existing customer database.
• Ensure CRM is delivered within the Company standards.
• Work with direct supervisor and the store team to ensure customer issues are resolved to the customers’ satisfaction.

• Maximize efficiency and protect business integrity by applying Store Operation policies and procedures provided by Home Office.
• Ensure efficient management of staff floor coverage and a high level of productivity by utilizing the Scheduling Tools provided.
• Effectively manage store head count and payroll budgets as given by the Company.
• Utilize all tools and proactively plan schedules to maximize business potential.
• Responsible for a well maintained, clean and organized store to support efficient operations and a comfortable shopping experience.
• Responsible for accuracy in all POS transactions along with cash handling and banking procedures.
• Ensure all staff members are properly trained in handling POS transactions.
• Responsible for adhering to all banking/accounting policies.

• Lead and monitor store merchandise standards to ensure they are in-line with the Company’s direction.
• Conduct daily/weekly/monthly analysis of business and product reports to properly understand and react to any business/merchandising changes.
• Slow seller/best seller management: collaboration with the Company to emphasize commercial store needs.
• Partner with visual associate to effectively manage merchandising to achieve maximized sales.
• Ensure all visual standards/guidelines (criteria and quantities) are implemented effectively and product/display presentations are maintained per standards/guidelines. 

Work Schedule:

• Flexible availability, including weekends, holidays, and early/late shifts as needed.

Qualifications and Skills

• 3+ years of experience in retail management or related role.
• Excellent verbal and written communication skills.
• Strong customer service skills.
• Proficient with Microsoft Office Suite or related software.
• Experience in retail, luxury retail or service-oriented organization preferred.
• Strong project management skills with the ability to prioritize in a fast-paced environment.
• Previous retail leadership experience in luxury market.
• Previous client book preferred.
• Financial Management experience.
• Ethical conduct must lead by example.
• Learning Orientation and ability to train and teach.
• Performance Management.
• Leadership, comfortable having difficult conversations.
• Communication Proficiency.
• 4-year degree and/or equivalent combination of work experience.
• Experience in luxury / high-end clienteling environment.
• Elevated market awareness and networking skills

Salary range: $135-$145k

#JS #LI-AR 

Applicants must be legally authorized to work in the United States at the time of application and be able to provide proof of employment eligibility upon request. Employment is contingent upon the successful verification of this authorization in compliance with federal immigration laws.