Rapiscan Systems is an industry leader in detection technology, providing baggage, cargo and vehicle inspection systems and services for airports, ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud.  

We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.

• Serve as primary customer point of contact for execution of assigned customer contract(s) and related projects. Performs as direct interface for customer personnel relative to execution of new and existing contracts/orders and management of any customer issues.
• Drives day to day team activities to meet program milestones/deliverables and track progress.
• Ensure program/project deliverables are compliant with contractual requirements and regulations, including monthly status reports and monthly Program Management Reviews.
• Track and report project performance (milestones & budget adherence).
• Execute internal and external programs in accordance with business and corporate objectives and customer statement of work.
• Direct and manage program development from beginning to end, overseeing quality control throughout program lifecycle.
• Estimate the resources and participants needed to achieve project goals, and where required, negotiate with other department managers for the acquisition of required personnel.
• Develop project work breakdown structures (WBS), delivery team structure, project plans, scheduling, cost structures, with clearly defined and communicated projects goals and key success factors.
• Ensure that the standard Project filling system is maintained to record key information and events relating to individual projects.
• Provide leadership to a geographically dispersed, matrixed program support team to review/assess contract requirements, ensure complete contract compliance and on-time completion of all deliverables, and to define and coordinate program solutions as required.
• Based on awarded scope, monitor and control progress of the project through various stages, from Sales handofff to Engineering, into Manufacturing and through to Installation and Commissioning via effective work package management.
• Proactively manage changes in program scope, identify potential crises, and devise contingency plans. Identify and manage project dependencies and critical path.
• Manage and prioritise tasks whilst working on concurrent projects.
• Implement and manage Project Management, Risk & Opportunity, Lessons Learned and Earned Value Management System processes and repositories in compliance with global company standards.
• Recognise and manage risks, escalating, if required, to management and customer, wherever necessary.
• Exercise judgment, leadership and authority while planning, directing, coordinating and executing complex project/programs.
• Provide internal business performance tracking and reporting/forecasting for each assigned program including delivery status, contract issues, revenue, margin and cash flow position, risks and opportunities, key actions/escalations to ensure business performance success.
• Liaise with program stakeholders to adjust communication style and technique depending on audience.
• Work closely with sales personnel, proposal team, and other organizations to identify and pursue new and/or follow-on business opportunities.
• Build, develop, and grow business relationships vital to the success of the program.
• Conduct program postmortems and formulate recommendations for continued improvement.
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the company’s Code of Ethics and Conduct.

Duties may be modified or assigned at any time to meet the needs of the business.

• A minimum of seven (7) years of related program management experience.  Leading customer programs/projects on high technology equipment and/or similar relatable contracts.
• Hold a relevant degree or education level of similar standard or experience level.
• Program Management Professional (PMP) Certification or similar required.
• A self-starter with a background of practical experience is preferred.
• Must be capable of obtaining airport and customer security clearance.

• Able to manage risk, priorities and large contract deliverables for multiple concurrent, technical and commercially demanding projects.
• Able to communicate clearly to both client side and internal teams.
• Manage limitations in what is a complex, highly technical and multi-faceted role.

• Plan and execute time critical activities in high pressure environments.

• Experience in building, managing, and leading cross functional matrixed teams in a fast paced and challenging business environment.

• Strong customer relationship skills and customer focus required, including ability to maintain high customer satisfaction while also ensuring all company goals and objectives are met.
• Demonstrated strong team building and collaboration abilities with effective leadership for this level of responsibility.
• Excellent and effective communication, presentation, and analytical and problem-solving skills.
• Advanced working knowledge of a variety of computer software applications in word processing, spreadsheets, databases, presentation software (MSWord, Excel, Access, PowerPoint), and Outlook
• Experience working with an R&D and/or a Product Manufacturing Company
• Multi skilled, with the ability to lead installations and commissioning of complex, electro/mechanical equipment is a plus.
• Ability to maintain a passport with the ability to travel internationally up to 50%.
• Advanced fluency and fully proficient in reading and writing in Mandarin is a plus

This position includes an education verification as part of our background check.