About McNeilus, an Oshkosh Company

McNeilus Truck and Manufacturing Inc. is committed to serving everyday heroes and is an industry leading designer and manufacturer of refuse truck bodies. McNeilus produces a complete line of high-performance rear load, front load, and automated side load refuse bodies to augment any refuse collection fleet. Our team members are critical in our mission of supporting waste warriors and keeping communities safe and clean.

The Field Service Technician Sr independently manages complex field service and repair needs across an assigned territory. This includes performing technical installations, advanced diagnostics, and equipment servicing. The Field Service Technicians Sr provides on-site customer training, supports critical issue resolution, and leads or mentor less experienced technicians. This role also contributes to design feedback, documentation, and improvement initiatives.                                                                                                      

YOUR IMPACT

These duties are not meant to be all-inclusive, and other duties may be assigned:

• Install, calibrate, configure, and test new equipment systems at customer locations.
• Lead service delivery on critical product issues and provide technical support in non-routine or complex situations.
• Conduct training sessions and provide guidance on product functionality to end-users or dealer technicians.
• Monitor customer readiness and proactively identify repair needs or product issues that may impact uptime.
• Serve as primary field contact for escalated service cases and customer complaints.
• Mentor and coach Field Service Technicians and participate in the onboarding and training of new personnel.
• Interface with engineering, technical support, and product design teams to resolve customer concerns and report issues.
• Recommend updates to service processes and contribute to continuous improvement efforts.
• Represent the company with professionalism in all customer-facing interactions.
• Maintain detailed records of service work, customer interactions, and parts usage.
• Perform all functions of the Field Service Technician, with additional focus on advanced diagnostic troubleshooting and problem resolution.

MINIMUM QUALIFICATIONS

• High School Diploma or GED and five (5) or more years of relevant experience in machine assembly, light fabrication; or previous relevant contracting experience with Oshkosh Corporation; or an equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the role.
• Valid driver’s license must be maintained at all times.
• Ability to possess a DOT card.
• Strong mechanical and technical skills, with demonstrated customer relationship and communication strengths.
• Ability to travel up to 80%, including overnight travel up to 20%.

STANDOUT QUALIFICATIONS

• Technical degree preferred

WORKING CONDITIONS
The following represents general working conditions for this role. Specific conditions may vary depending on business needs and individual circumstances.

• This role combines office-based administrative duties with physical activity in field or production environments.
• In the office setting, tasks may require extended computer use, sitting, and attending meetings.
• Field or floor work may involve walking across various terrains or shop floors, standing, moderate lifting (up to 50 pounds), climbing stairs, and exposure to varying temperatures or noise levels.
• Must be able to shift focus between detailed cognitive work and occasional physical tasks as needed.
• Reasonable accommodations will be provided for qualified individuals with disabilities to support performance across both office and field responsibilities.

Pay Range:

Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at [email protected].

Oshkosh Corporation is a merit-based Equal Opportunity Employer. Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.