About this role
"Your life - our Mission"
OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.
Expected pay for this position is $17.00 - $18.89/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.
Overview
POSITION SUMMARY: The Room Service Ambassador follows established policies and procedures for verification of diet order accuracy in the room service ordering system, processes patient meal orders within therapeutic diet guidelines, communicates with tray line, dietitian, nursing and patients on patient food service related issues. Provides a high quality dining experience to patients which meets their nutritional requirements and service expectation regarding temperature, timeline and food quality.
Qualifications
REQUIRED QUALIFICATIONS:
Education: NA
Other Licenses/Certifications:
- Food Handlers Certification required within 6 months of hire.
Other skills/knowledge:
- Excellent interpersonal and communication skills.
- Solid computer skills, including proficiency with Microsoft software.
PREFERRED QUALIFICATIONS:
Experience:
- Bi-lingual Experience using a multi-line phone system
Other requirements/information:
- Ability to read and check documents for accuracy on a daily basis Analytical skills necessary in order to modify/substitute or prepare patient meal trays when necessary according to dietary restrictions
- Excellent Mathematical skills required to accurately document percentage of oral intake and calculate patient Nutrients as orders are taken to ensure therapeutic compliance
OSF HealthCare is an Equal Opportunity Employer.
Other facts
About OSF HealthCare
OSF HealthCare is an integrated health system founded by The Sisters of the Third Order of St. Francis. Headquartered in Peoria, Illinois, OSF HealthCare has 17 hospitals – 11 acute care, five critical access and one continuing care – with 2,305 licensed beds throughout Illinois and Michigan.
OSF employs more than 26,000 Mission Partners across 171 locations; has two colleges of nursing; operates OSF Home Care Services, an extensive network of home health and hospice services; owns Pointcore, Inc., comprised of health care-related businesses; OSF HealthCare Foundation, the philanthropic arm for the organization; and OSF Ventures, which provides investment capital for promising health care innovation startups.
In 2020, OSF OnCall was established as a digital health operating unit and includes a hospital-at-home program. OSF OnCall delivers care and services when, where and how patients prefer to receive them. OSF HealthCare has been recognized by Fortune as one of the most innovative companies in the country.
OSF consistently earns recognition for showing dedication to the well-being of its Mission Partners:
•America’s Best-in-State Employers | Forbes Magazine | 2018-2025
•150 Top Places to Work in Healthcare | Becker’s Healthcare | 2019, 2022-2025
•Best Employers for Women | Forbes Magazine | 2020
OSF HealthCare is an Equal Opportunity Employer (EOE).
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What you'll do
- The Room Service Ambassador processes patient meal orders and ensures diet order accuracy. They communicate with various stakeholders to provide a high-quality dining experience that meets nutritional requirements.
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