About this role
"Your life - our Mission"
OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.
Expected pay for this position is $18.27 - $20.29/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.
Overview
POSITION SUMMARY: The Nursing Operations Support (NOS) Representative acts as a resource on multiple units for Mission Partners, patients, visitors, and family members for general questions, information, and way-finding needs and provides unit support. Provides guidance to individuals related to other OSF facilities/service areas, coordinates and may assist with patient transport needs, provides local area direction, and advises of area accommodations or amenities. Utilizes various software to provide assistance and complete assigned tasks.
Qualifications
REQUIRED QUALIFICATIONS:
Education:
High School Diploma/ GED Experience: 6 months' experience of office, hospital, administrative duties, customer service, and computer knowledge
Other Skills/ Knowledge:
- Excellent interpersonal and communication skills.
- Solid computer skills, including proficiency with Microsoft software.
- Demonstrated ability to reason, interpret, and evaluate each situation to provide assistance and resolve issues.
- Demonstrate ability to multi-task in a fast-paced environment
PREFERRED QUALIFICATIONS: Education: N/A Experience: N/A Licensure/ Certification: N/A Other Skills/ Knowledge: N/A
OSF HealthCare is an Equal Opportunity Employer.
Other facts
About OSF HealthCare
OSF HealthCare is an integrated health system founded by The Sisters of the Third Order of St. Francis. Headquartered in Peoria, Illinois, OSF HealthCare has 17 hospitals – 11 acute care, five critical access and one continuing care – with 2,305 licensed beds throughout Illinois and Michigan.
OSF employs more than 26,000 Mission Partners across 171 locations; has two colleges of nursing; operates OSF Home Care Services, an extensive network of home health and hospice services; owns Pointcore, Inc., comprised of health care-related businesses; OSF HealthCare Foundation, the philanthropic arm for the organization; and OSF Ventures, which provides investment capital for promising health care innovation startups.
In 2020, OSF OnCall was established as a digital health operating unit and includes a hospital-at-home program. OSF OnCall delivers care and services when, where and how patients prefer to receive them. OSF HealthCare has been recognized by Fortune as one of the most innovative companies in the country.
OSF consistently earns recognition for showing dedication to the well-being of its Mission Partners:
•America’s Best-in-State Employers | Forbes Magazine | 2018-2025
•150 Top Places to Work in Healthcare | Becker’s Healthcare | 2019, 2022-2025
•Best Employers for Women | Forbes Magazine | 2020
OSF HealthCare is an Equal Opportunity Employer (EOE).
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What you'll do
- The Nursing Operations Support Representative acts as a resource for Mission Partners, patients, visitors, and family members, providing general information and support. They coordinate patient transport needs and assist with way-finding and local area direction.
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