About this role
"Your life - our Mission"
OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.
Expected pay for this position is $17.00 - $18.89/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.
Overview
This job is located in Peoria,IL
Monday-Friday 8:30am-5:00pm
POSITION SUMMARY: The Communication Specialist will provide telephone assistance to team members, patients, physicians and the general public in a timely and professional manner. They will be the keeper of the physician call schedules, out of hospital personnel lists, administrative call lists, and all miscellaneous lists used to contact people or services needed by Hospital personnel. This position will also respond to all emergent calls quickly and efficiently, following outlined protocol to page.
Qualifications
REQUIRED QUALIFICATIONS: Education: High School/GED Experience: 1 year of customer service experience. Other skills/knowledge: Excellent interpersonal and communication skills. Solid computer skills, including proficiency with Microsoft software. Strong analytical and problem solving skills, with the ability to be detail oriented.
PREFERRED QUALIFICATIONS: Experience: 1 year clerical work experience. Experience in telephone or Switchboard operations. 1 year experience in a healthcare related phone system operation
OSF HealthCare is an Equal Opportunity Employer.
Other facts
About OSF HealthCare
OSF HealthCare is an integrated health system founded by The Sisters of the Third Order of St. Francis. Headquartered in Peoria, Illinois, OSF HealthCare has 17 hospitals – 11 acute care, five critical access and one continuing care – with 2,305 licensed beds throughout Illinois and Michigan.
OSF employs more than 26,000 Mission Partners across 171 locations; has two colleges of nursing; operates OSF Home Care Services, an extensive network of home health and hospice services; owns Pointcore, Inc., comprised of health care-related businesses; OSF HealthCare Foundation, the philanthropic arm for the organization; and OSF Ventures, which provides investment capital for promising health care innovation startups.
In 2020, OSF OnCall was established as a digital health operating unit and includes a hospital-at-home program. OSF OnCall delivers care and services when, where and how patients prefer to receive them. OSF HealthCare has been recognized by Fortune as one of the most innovative companies in the country.
OSF consistently earns recognition for showing dedication to the well-being of its Mission Partners:
•America’s Best-in-State Employers | Forbes Magazine | 2018-2025
•150 Top Places to Work in Healthcare | Becker’s Healthcare | 2019, 2022-2025
•Best Employers for Women | Forbes Magazine | 2020
OSF HealthCare is an Equal Opportunity Employer (EOE).
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What you'll do
- The Communication Specialist will provide telephone assistance to team members, patients, physicians, and the general public. They will manage physician call schedules and respond to emergent calls following outlined protocols.
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