About this role
What You'll Do
As a Patient Services Representative at OrthoAtlanta, you’ll:
- Greet patients warmly, check them in and out, and help with questions about appointments, insurance, or procedures
- Collect co-pays, prepayments, and outstanding balances accurately while explaining financial policies as needed
- Schedule new and follow-up appointments, answer incoming calls, and ensure timely patient communication and follow-through
- Input and update patient demographics, insurance information, and visit details into the EMR system
- Open and close the front office, keep the waiting area clean and organized, and work assigned EMR “buckets” to support clinic flow
A Great Fit If You…
- Thrive in a fast-paced, people-facing role
- Communicate clearly and compassionately with patients and staff
- Juggle multiple responsibilities with poise and attention to detail
- Love organizing tasks and solving front-desk challenges
- Work independently while being a strong team player
What You’ll Need
- High School Diploma or equivalent
- 2+ years of experience in a medical office or clinical setting preferred
- Familiarity with medical terminology and EMR systems (Epic a plus)
- Strong customer service skills and a professional, patient-focused demeanor
- Excellent organizational, multitasking, and time-management abilities
- Strong verbal and written communication skills
- High attention to detail and discretion with patient information
Why OrthoAtlanta?
- Work with a collaborative clinical team in a respected practice
- Opportunity to grow within a dynamic healthcare setting
- Make a meaningful impact on patient experience every day
Are you ready to bring your expertise to a team committed to excellence in Orthopedics? Apply today and join a team that puts patients first!
Other facts
About OrthoAtlanta
Piedmont Orthopedics | OrthoAtlanta is the second largest physician-owned orthopedic and sports medicine practice in the greater Atlanta, Georgia area with 25 offices, more than 70 physicians and more than 50 additional healthcare providers including physician assistants, nurse practitioners, physical therapists and occupational therapists dedicated to patient care.
Piedmont Orthopedics | OrthoAtlanta offers convenient accessibility to a full range of musculoskeletal surgeons, specialists and patient services including on-site physical therapy, pain management care, five MRI imaging centers and two AAAHC surgical centers. Comprehensive operative and non-operative musculoskeletal care and expertise includes sports medicine, arthroscopic surgery, hip replacement, knee replacement, neck and spine surgery, elbow and shoulder surgery, ankle and foot surgery, pain management, general orthopedics, work related injuries and acute orthopedic urgent care.
Piedmont Orthopedics | OrthoAtlanta is the official sports medicine provider to the Chick-fil-A Peach Bowl, Atlanta Gladiators hockey team and numerous college, high school and community sports programs across the region.
What you'll do
- As a Patient Services Representative, you will greet patients, assist with check-ins and check-outs, and handle inquiries regarding appointments and insurance. You will also manage financial transactions and maintain patient records in the EMR system.
Ready to join OrthoAtlanta?
Take the next step in your career journey