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Customer Quality Support
full-time•Gawler
About this role
The Role
This role provides primary support to the Customer Quality & Technical Support (CQTS) team, acting as a key liaison between manufacturing operations and customers. The focus is on ensuring overall customer satisfaction by meeting quality standards, regulatory requirements, and customer expectations, while also providing technical support and assistance as required.
Key Responsibilities
- Assist with investigating customer quality inquiries, complaints, and non-conformances, supporting timely resolution
- Monitor and maintain product quality and process compliance through audits, metrics, and data analysis
- Conduct fracture analysis of bottles and prepare detailed technical reports to document findings
- Support continuous improvement initiatives through root cause analysis and corrective actions
- Liaise directly with customers when required and support the broader CQTS team
- Support new product trials and development activities
About You
- 3–5 years’ experience in a similar quality support role
- Experience within an FMCG environment, with glass manufacturing experience highly regarded
- Sound knowledge of quality systems and tools, including root cause analysis
- Highly self-motivated, with the ability to manage multiple priorities in a fast-paced environment
- Strong data analysis skills and the ability to work effectively within a team
How to Apply
Click on APPLY NOW.
What you'll do
- The role involves investigating customer quality inquiries and complaints, ensuring timely resolution. Additionally, it includes monitoring product quality and supporting continuous improvement initiatives.
About Orora Group
Landsberg Orora is the market leader in designing custom packaging solutions for their customers, as well as offering a broad range of commodity packaging. Landsberg's footprint reaches 60 locations globally, including North America, Europe and Asia. Landsberg utilizes the right mix of: sales expertise, product knowledge, and specialized customer service. Landsberg employs a diverse workforce and is proud of its rich culture and values. There are no employees at Landsberg, only co-workers!
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Frequently Asked Questions
What does a Customer Quality Support do at Orora Group?
As a Customer Quality Support at Orora Group, you will: the role involves investigating customer quality inquiries and complaints, ensuring timely resolution. Additionally, it includes monitoring product quality and supporting continuous improvement initiatives..
Is the Customer Quality Support position at Orora Group remote?
The Customer Quality Support position at Orora Group is based in Gawler, South Australia, Australia. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Quality Support position at Orora Group?
You can apply for the Customer Quality Support position at Orora Groupdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.