Scheduling Coordinator-Orlando Imaging Centers
full-time•Orlando
About this role
Position Summary
Scheduling Coordinator
📍 Location: Orlando Health/Downtown Orlando
Position Summary
The Scheduling Coordinator plays a vital role in ensuring seamless scheduling and coordination of tests and procedures. This position requires strong communication skills and attention to detail to provide exceptional service to patients, physicians, and ancillary departments.
Key Responsibilities
- Schedule, reschedule, and cancel single or multiple tests and procedures accurately.
- Provide clear and accurate information regarding department-specific scheduling criteria, patient preparation, arrival location, and time.
- Demonstrate excellent customer service by actively listening, showing empathy, and offering alternatives when needed.
- Maintain professional communication and superb telephone etiquette at all times.
- Exhibit proficiency in registration and scheduling systems, as well as web-based resources.
- Perform data entry and operate office equipment (multi-line phone system, printers, fax machines).
- Review schedules daily and communicate changes promptly to appropriate staff.
- Maintain knowledge of ICD-9/ICD-10 and CPT codes as required.
- Identify and resolve customer service issues or escalate for follow-up.
- Adhere to Orlando Health’s Patient First Philosophy and Professional Appearance Policy.
- Participate in departmental meetings, in-services, and process improvement initiatives.
- Assume responsibility for professional growth and development.
Qualifications
Education/Training
- High school diploma or equivalent required.
- Must complete Orlando Health medical terminology course within 90 days of hire.
Experience
- Minimum of one (1) year in retail, customer service, or healthcare.
- Computer experience required.
Licensure/Certification
- None required.
Skills & Competencies
- Strong organizational and multitasking abilities.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced environment while maintaining accuracy.
- Knowledge of scheduling systems and basic medical terminology preferred.
Other facts
Tech stack
Scheduling,Coordination,Communication,Attention to Detail,Customer Service,Empathy,Telephone Etiquette,Registration Systems,Data Entry,ICD-10,CPT Codes,Problem Resolution,Multitasking,Organizational Skills,Medical Terminology
About Orlando Health
Orlando Health is a not-for-profit healthcare organization with $7.6 billion of assets under management that serves the southeastern United States. Headquartered in Orlando, Florida, the system was founded more than 100 years ago.
Team size: 10,001+ employees
Website: http://www.orlandohealth.com
LinkedIn: Visit
Industry: Hospitals and Health Care
Founding Year: 1918
What you'll do
- The Scheduling Coordinator is responsible for accurately scheduling, rescheduling, and canceling tests and procedures while providing clear information regarding preparation, location, and time to patients and physicians. This role requires demonstrating excellent customer service, maintaining professional communication, and proficiency in registration and scheduling systems.
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Frequently Asked Questions
What does a Scheduling Coordinator-Orlando Imaging Centers do at Orlando Health?
As a Scheduling Coordinator-Orlando Imaging Centers at Orlando Health, you will: the Scheduling Coordinator is responsible for accurately scheduling, rescheduling, and canceling tests and procedures while providing clear information regarding preparation, location, and time to patients and physicians. This role requires demonstrating excellent customer service, maintaining professional communication, and proficiency in registration and scheduling systems..
Why join Orlando Health as a Scheduling Coordinator-Orlando Imaging Centers?
Orlando Health is a leading Hospitals and Health Care company.
Is the Scheduling Coordinator-Orlando Imaging Centers position at Orlando Health remote?
The Scheduling Coordinator-Orlando Imaging Centers position at Orlando Health is based in Orlando, Florida, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Scheduling Coordinator-Orlando Imaging Centers position at Orlando Health?
You can apply for the Scheduling Coordinator-Orlando Imaging Centers position at Orlando Health directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Orlando Health on their website.