Financial Counselor – Orlando Health LabWorks

📍 Location
Downtown Orlando, FL

🕒 Schedule
Full‑Time | Monday–Friday

About Orlando Health LabWorks

Orlando Health LabWorks provides convenient outpatient diagnostic laboratory services throughout Central Florida. Our teams deliver fast, accurate testing with a focus on compassionate patient care and exceptional service.

Why Patients Choose LabWorks

• 🚫 No facility fee
• ⚡ Same‑day results for most routine tests
• 📲 Easy access to results via our Patient Portal

Why You’ll Love Working Here

Benefits Starting Day One

✅ Medical, Dental, & Vision Insurance
✅ 403(b) Retirement Savings Plan
✅ HSA & FSA Options
✅ Up to 5 Weeks Paid Time Off
✅ Paid Parental Leave & Family Care Support
✅ Life Insurance & Extended Leave Plan
✅ Optional Pet & Auto Insurance
✅ 100% Paid Tuition & Student Loan Repayment Assistance

Position Overview

The Financial Counselor serves as a key resource for patients navigating the financial aspects of their care. This role acts as the first point of contact, providing clear, empathetic guidance regarding insurance coverage, benefits, payment options, and billing processes to ensure a smooth and supportive patient experience.

Education & Training

• High School Diploma or equivalent required
• Completion of Patient Financial Services Orientation and annual education requirements

Licensure / Certification

• None required

Experience Requirements

• Minimum two (2) years of experience in:
  • Financial services
  • Business office operations
  • Customer service environment
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Typing proficiency required
• Minimum one (1) year of PC/Windows experience

Essential Functions

• Demonstrates an understanding of Orlando Health’s commitment to exceptional customer service
• Maintains a professional, positive, and patient‑focused demeanor at all times
• Accurately gathers and enters patient and guarantor demographic and financial information
• Contacts Primary Care or Admitting Physicians to obtain:
  • Authorizations
  • Diagnosis details
  • Procedure information
• Explains required forms and obtains appropriate patient/guarantor signatures
• Verifies insurance benefits and obtains necessary authorizations from payers
• Provides clear explanations of insurance benefits, co‑pays, deductibles, and self‑pay balances
• Collects payments for services rendered when applicable
• Documents benefit and authorization information in the registration system
• Assembles patient records, including insurance cards, photo identification, and advance directives
• Communicates effectively with patients, team members, and leadership to support efficient workflows

Why Join Orlando Health LabWorks

• Work in a fast‑paced outpatient environment
• Be part of a mission‑driven organization focused on quality, access, and patient experience
• Enjoy weekday schedules with work‑life balance
• Opportunities for career growth within Orlando Health