About this role
About Origin
Founded in 2004, Origin Coffee is one of Europe’s leading speciality coffee roasters. For nearly two decades, we’ve been shaping positive change in the industry, recently recognised as Most Sustainable Brand at the European Coffee and Hospitality Awards, and Overall Winner at the Global Coffee Awards. We’re based in Cornwall, with coffee shops across London, Cornwall, Bristol, and Edinburgh.
We’re proud to be a certified B Corp and a Real Living Wage employer with a true people‑first culture. We believe people do their best work when they feel supported, trusted, and able to grow.
About the role
As General Manager, you will lead our Shoreditch café and help define what Origin retail looks and feels like in London. You will lead a high-performing team, deliver a consistently excellent customer experience, and run a commercially successful café that reflects our brand and values. This is a hands-on leadership role with real on-the-floor presence and clear ownership of performance, people, and standards.
What You'll Do
Lead day-to-day operations, service quality, and front-of-house standards
Build, coach, and develop a skilled and engaged team, including SCA training progression
Champion Origin’s customer journey, coffee knowledge, and community presence
Maintain strong health, safety, and food compliance standards
Actively identify opportunities to grow sales and community engagement
Deliver agreed revenue and EBITDA targets
Who You Are
An experienced hospitality leader with a background in speciality coffee or premium hospitality
Commercially confident, operationally strong, and calm under pressure
Passionate about people development, excellent service, and quality coffee
Energised by leading a high-profile, design-led cafe
Values-led, inclusive, and consistent in your leadership approach
Skills and Experience
Experience managing a hospitality or speciality coffee site
Strong financial capability across P&L, labour, and forecasting
Proven people leadership and coaching experience
Confident communicator with strong organisational skills
Comfortable using Microsoft 365 and digital systems
Compensation & Benefits
Work–Life Balance
We offer 34 days’ inclusive of your birthday, alongside enhanced sick pay, period leave and personal days. We also provide enhanced family leave to support every kind of parent.
Training
Learning and development are central to life at Origin. All employees have access to SCA training and ongoing learning opportunities, supported by a dedicated education and a programme designed by a 2017, 2018 and 2020 UK Cup Tasters Champion. As well as access to mental health and physical first aid training and qualifications.
Perks
We offer two paid volunteering days each year, access to a 24/7 Employee Assistance Programme and GP service, free therapy sessions, a cycle to work scheme, and pension scheme with a 5% employer contribution.
Discounts
You’ll enjoy a free weekly coffee subscription, unlimited free coffee on-site and employee access to our complete professional coffee equipment catalogue at cost price as well as Access to B Corp–certified partner discounts.
Culture
As a B Corp certified and proudly independent business, we offer meaningful, creative work within an industry-leading brand that is rooted in strong values and a truly people-first culture.
Everyone is welcome at Origin
We believe diverse perspectives enrich our culture and creativity. If you’re passionate about coffee and excited by this opportunity – even if you don’t tick every box – we encourage you to apply. Your unique experience could be exactly what we need.
While you are here and before you apply, take a look at us on Instagram.
We may close this advert early if we receive a high volume of suitable applications.
Other facts
About Origin Coffee
Origin Coffee is an independent and innovative coffee company from Cornwall with a purpose beyond profit. We are a group of highly experienced and passionate coffee people that continue to strive to raise coffee standards throughout the UK.
Crafting distinctive espresso coffee is at the forefront of what we do at Origin, but behind the scenes we have worked hard to make sure every bean roasted for us promotes social, environmental and economic responsibility.
What you'll do
- Lead day-to-day operations and ensure service quality at the Shoreditch café. Build and develop a skilled team while maintaining compliance and identifying growth opportunities.
Ready to join Origin Coffee?
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