IT Support Engineer

Overview

The IT Support Engineer coordinates, diagnoses and troubleshoots incoming colleague service tickets and provides support services to colleagues with technical problems and information technology issues involving desktop, laptop, or network services.

This role involves access to proprietary systems and sensitive information, and may be subject to confidentiality and information security requirements as defined by company policies and applicable law.

Responsibilities

• Serves as the first point of contact for colleagues seeking technical assistance.
• Performs remote and in-person troubleshooting through diagnostic techniques and pertinent questions.
• Determines the best solution based on the issue and details provided by colleagues.
• Walks colleagues through the problem-solving process.
• Directs unresolved issues to the next level of support.
• Provides accurate information on IT products or services.
• Records events and problems and their resolution in ticketing system.
• Provides colleagues with status updates and information.
• Identifies and suggests possible improvements to procedures.
• Supports and maintains effective relationships with colleagues.
• Develops, documents, and implements standard operating procedures and service guidelines relating to IT support.
• Leads and supports internal projects and documentation related to general technology enhancements.
• Communicates with organization for system-wide issues.
• Other responsibilities as directed

Qualifications

• Associate’s degree or equivalent number of years of work experience
• 2-3+ years’ previous IT Support/Help Desk experience
• Strong communication skills and the ability to work with and support both in person and remote users.
• Experience with Mac and Windows device support. MDM (JAMF/Intune), including patch and package management, security compliance, and scripting via PowerShell and Bash.
• Experience with SaaS tools and management, such as Google Workspace, M365, and Okta is a plus.
• Experience working in NIST or other security compliant environments a plus

Who We Are

Origami Risk delivers single-platform SaaS solutions that help organizations best navigate the complexities of risk, insurance, compliance, and safety management.

Founded by industry veterans who recognized the need for risk management technology that was more configurable, intuitive, and scalable, Origami continues to add to its innovative product offerings for managing both insurable and uninsurable risk; facilitating compliance; improving safety; and helping insurers, MGAs, TPAs, and brokers provide enhanced services that drive results.

A singular focus on client success underlies Origami’s approach to developing, implementing, and supporting our award-winning software solutions. 

Origami Risk is proud to be an equal opportunity employer. We thrive and benefit from diversity and are committed to creating an inclusive and equitable environment for all employees. We do not discriminate against any individual based upon race, religion, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, color, sex, national origin, age, marital status, military or veteran status, disability, or any other characteristic protected by applicable law.

Caution: Be alert to recruiting scams. We have received reports of individuals impersonating Origami Risk recruiters to deceive candidates into disclosing personal information. These impostors use fake Origami Risk domain names and email addresses. Please double-check that any email address from an Origami Risk recruiter ends with origamirisk.com or talent.icims.com. And to confirm the legitimacy of any recruiting communication, feel free to email [email protected].