About this role
Overview
As our Collections Representative, you'll play a key role in ensuring timely payments from our customers, helping to maintain healthy cash flow while supporting positive customer relationships. You will monitor aging accounts, follow up on outstanding invoices, and work closely with both internal teams and customers to resolve billing issues with professionalism and respect.
Detailed Description
Principal Duties and Responsibilities
Essential Functions
Work requires in-person collaboration among colleagues and contractors
Marginal Functions
Here’s what you need to join the fun:
Knowledge, Skills, and Abilities
Education
- Requires a high school diploma or equivalent
Experience
- One year of collections experience is preferred
Other Qualifications
- Requires a typing speed of 25 words per minute
- Requires a familiarity with general accounting procedures
- Strong written and verbal communication skills
- Ability to deal assertively, yet tactfully, with customers
- Problem solver
- Ability to prioritize and meet deadlines
- PC skills including, but not limited to: working knowledge of Microsoft Word and Excel
- Must be able to sit for long periods of time
- Positive attitude, “a whatever it takes to get the job done” approach to work
Join us at Oriental Trading, a Berkshire Hathaway Company, where fun means business!
Oriental Trading Company (www.orientaltrading.com), is the nation’s largest direct retailer of value-priced party supplies, arts and crafts, toys and novelties, and a leading provider of teaching supplies and affordable home décor and giftware. Founded in 1932 by a Japanese American, the Oriental Trading history of fun spans the better part of the last century. Today, Oriental Trading offers more than 60,000 products to individuals, teachers, schools, churches, businesses and nonprofits. With a corporate vision to “Make Life More Fun,” Oriental Trading (a Berkshire Hathaway company) spreads joy and smiles to millions each year through a robust family of brands; Oriental Trading, Fun Express, MindWare, SmileMakers, Morris Costumes and halloweenexpress.com.
EOE
Other facts
About Oriental Trading Company
Oriental Trading Company has one simple mission: to make life more fun. For individuals, nonprofits, churches and schools, we provide countless reasons to share smiles while making all of life's moments more special.
With more than 40,000 unique products, we're the nation's largest direct retailer of value-priced party supplies, toys and crafts as well as a leading provider of fundraising products. Headquartered in Omaha, Nebraska, Oriental Trading has continued its long-standing commitment to excellent customer service, even being recognized by Foresee as one of the Top 20 Internet Retailers based on customer satisfaction. Additionally, Oriental Trading has been rated one of the Top 100 Online Retailers by Internet Retailer.
Our history with fun is one that spans for the better part of the last century. Founded in 1932, we became a major supplier of novelties to the U.S. carnival trade in the 1950s before expanding in the succeeding decades through catalogs, direct marketing and eventually the internet in 1999.
In 2012, Warren Buffett's Berkshire Hathaway saw tremendous value and growth opportunity in Oriental Trading and made the decision to purchase our company. Shortly after, Oriental Trading acquired two companies that aligned with our mission: MindWare, a manufacturer, wholesaler and direct retailer of “brainy toys for kids of all ages,” and SmileMakers, a leading brand specializing in patient giveaways and promotion products for dental and healthcare markets. To better meet the needs of our customers, Oriental Trading created several new brands in 2017; Marry Me, Fun365, and CustomFun365.
For over 85 years, we've helped friends and families around the world spark imaginations and celebrate special moments. Spreading fun one smile at a time? That's our specialty!
Ready to Make Your Career More Fun? Learn more at MyOTCCareer.com.
What you'll do
- The Collections Representative is responsible for monitoring aging accounts, following up on outstanding invoices, and resolving billing issues while maintaining positive customer relationships. This role involves contacting delinquent customers and documenting all interactions in the system.
Ready to join Oriental Trading Company?
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