OS
ITSM Developer
full-time•Corvallis
About this role
With a strong reputation for integrity, unsurpassed service, and member focus, Oregon State Credit Union is one of the most respected credit unions in the Northwest. Guided by our vision to create financial solutions that make lives better, we are seeking an ITSM Developer to advance the maturity and efficiency of our Information Services (IS) Operations.
The ITSM Developer will design, develop, and optimize our IT Service Management (ITSM) platform, implement strategic integrations, and enhance our Configuration Management Database (CMDB) in alignment with ITIL 4 best practices. This role is critical to improving operational efficiency, enabling automation, and supporting organizational innovation goals.
What you will need to be successful:
- ITSM Platform Expertise:
Proven experience developing and customizing ITSM platforms (preferably SolarWinds Service Desk). Ability to design advanced workflows, automation rules, SLA monitoring, and build dashboards for operational visibility.
- Integration & Automation Skills:
Hands-on experience architecting integrations between ITSM and enterprise systems such as HCM, SharePoint Online, and Microsoft Power Platform. Skilled in automating service catalog updates, onboarding/offboarding workflows, and knowledge base publishing.
- CMDB Engineering:
Strong understanding of CMDB design and IT asset lifecycle management. Ability to implement governance, audit mechanisms, and integrate CMDB with incident, change, and problem management modules.
- ITIL 4 Knowledge & Continuous Improvement:
Deep familiarity with ITIL 4 principles and their practical application. Commitment to staying current with emerging ITSM technologies and leveraging AI-driven enhancements for predictive incident management and workflow optimization.
- Communication & Problem-Solving:
Excellent written and oral communication skills, with the ability to collaborate across technical and non-technical teams. Strong analytical and independent problem-solving capabilities.
- Experience & Education:
Bachelor’s degree in business management of information systems, Computer Science, or equivalent professional experience. Proven experience in ITSM development and integration projects. Proficiency in Microsoft Power Platform, SharePoint Online, and HCM system integrations.
Ways we'll appreciate you:
- A collaborative and positive workplace culture
- Initial and on-going support, training and mentorship
- Competitive wages, bonuses, paid holidays and paid time off
- 100% credit union paid employee coverage for medical, vision, dental, life and disability insurance; dependent coverage also available
- 401k Plan with an amazingly generous credit union match
- Tax-saving Flexible Spending and Health Savings Plans
- Premier membership perks, company clothing, wellness and recognition programs
Since it began in 1954, Oregon State Credit Union has been a member-owned, not-for-profit financial services institution. We exist for the benefit of our member-owners, and not to profit from them. That's what makes us different from banks and how we're able to create financial solutions that make lives better.
Location: Operations Center – 4800 SW Research Way, Corvallis
Work type: Full-Time, Hybrid, Exempt
Compensation: $110,762k /year DOE + bonus
Oregon State Credit Union is an equal opportunity employer, including veterans and individuals with disabilities.
The information above provides the general nature of work performed in this position and outlines primary qualifications. The successful candidate must be able to demonstrate that they have the legal right to work in the US and pass a background screening to the satisfaction of Oregon State Credit Union.
What you'll do
- The ITSM Developer will design, develop, and optimize the IT Service Management platform, implement strategic integrations, and enhance the Configuration Management Database. This role is critical for improving operational efficiency and supporting organizational innovation goals.
About Oregon State Credit Union
Oregon State Credit Union is a not-for-profit financial cooperative with headquarters in Corvallis, Oregon. We serve members in 28 counties in central and western Oregon and 2 counties in Washington. Founded in 1954, our vision is to create financial solutions to make lives better.
When you work for Oregon State Credit Union you have more than a job— you have a career. We offer a positive team, competitive salaries, bonuses, comprehensive health, dental and vision coverage, disability and life insurance, a retirement plan with fantastic employer match, paid time off and more.
If you’re looking for an employer who shares your passion and commitment to service and a career where you know you’re making a difference every day, consider Oregon State Credit Union.
Equal opportunity employer including veterans and individuals with disabilities. Equal opportunity lender. Federally insured by NCUA.
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Frequently Asked Questions
What does a ITSM Developer do at Oregon State Credit Union?
As a ITSM Developer at Oregon State Credit Union, you will: the ITSM Developer will design, develop, and optimize the IT Service Management platform, implement strategic integrations, and enhance the Configuration Management Database. This role is critical for improving operational efficiency and supporting organizational innovation goals..
Is the ITSM Developer position at Oregon State Credit Union remote?
The ITSM Developer position at Oregon State Credit Union is based in Corvallis, Oregon, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the ITSM Developer position at Oregon State Credit Union?
You can apply for the ITSM Developer position at Oregon State Credit Uniondirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.