About the Role

As a Senior Account Manager at Orderful, you’ll own a portfolio of top-tier customers and focus on retention, expansion, and long-term partnership. This is a post-sale role where you’ll deliver on the promises made during the sales process, help customers scale their trading partner relationships, and ensure ongoing value from our API-first EDI platform.

You’ll manage a mix of high-touch and automated accounts, run renewals and customer conversations, and act as the quarterback across Support, Product, and Network. We’re looking for someone who brings polish, strong communication, and a “run it like your own business” mindset. 

This is a fully remote role, with preference for candidates in the Eastern or Central time zones.

Key responsibilities

• Drive retention, renewals, and expansion in support of team-based Net Revenue Retention goals
• Lead ongoing customer engagement and business reviews to understand priorities and uncover growth opportunities
• Build and maintain account plans that support long-term, sticky partnerships
• Act as the internal quarterback for your accounts, partnering cross-functionally to deliver on commitments
• Provide clear visibility into account health, forecasting, and upcoming opportunities
• Surface product feedback and customer insights that help inform roadmap priorities and improvements

Requirements

• Experience in account management, customer success, or a post-sale role within a B2B SaaS environment
• Proven success retaining and expanding a book of business, including ownership of renewal conversations
• Consultative, value-driven approach to building strong customer relationships
• Clear, confident communicator who can engage day-to-day operators and senior stakeholders alike
• Commercial and analytical mindset — comfortable identifying growth opportunities and guiding customers toward next steps
• Highly organized with strong project management instincts across a high-volume account portfolio
• Comfortable operating in a fully remote environment with a high degree of ownership and accountability

Nice-to-haves

• Experience supporting retail, logistics, or supply chain customers
• Exposure to EDI, integrations, or technical onboarding workflows
• Background in project or implementation management

Base salary $125,000–$150,000 per year, plus on-target bonus up to 20%.

At Orderful, one of our core values is building a great community. We are looking for strong, diverse, and supportive team members. We welcome everyone to apply. Come join our team, where we celebrate differences, play to our strengths, and encourage growth!