OS
Scheduling Coordinator
full-time•Grand Forks
About this role
<p>Title: Scheduling Coordinator<br>Practice: Valley Oral and Facial Surgery <br>Location: Grand Forks, ND<br>Hours: </p>
<p data-start="88" data-end="174">Monday–Thursday: 6:30 AM – 4:00 PM<br data-start="143" data-end="146">Friday: 6:30 AM – 12:00 PM</p>
<p data-start="176" data-end="275"><em data-start="176" data-end="275">Please note: This position follows a rotating schedule, and hours may vary based on office needs.</em></p>
<p data-start="176" data-end="275"><strong><u>Position Purpose:</u></strong></p>
<p data-start="176" data-end="275">The Scheduling Coordinator plays a crucial role in our oral surgery practice by ensuring efficient scheduling of patient appointments, managing the daily schedule, and providing excellent customer service. This individual will be the primary point of contact for patients regarding their appointments and will work closely with our clinical and administrative staff to optimize the patient flow and overall practice operations.</p>
<p data-start="176" data-end="275"><strong><u>Essential Functions</u></strong></p>
<ul>
<li>Answer phones to coordinate and schedule patient appointments, surgeries, consultations, and follow-up visits using our practice management software. Ensure accurate and timely entry of all scheduling information.</li>
<li>Communicate effectively with patients via phone, email, and in person to confirm appointments, provide pre-appointment instructions, and answer any scheduling-related questions.</li>
<li>Maintain and adjust the daily and weekly schedules to maximize efficiency and minimize downtime. Coordinate with clinical staff to ensure adequate coverage and optimal patient flow.</li>
<li>Accurately update and maintain patient records, including appointment details, treatment plans, and any changes to the schedule.</li>
<li>Provide exceptional patient service by addressing patient concerns, resolving scheduling conflicts, accepting & posting patient payments and ensuring a positive patient experience.</li>
</ul>
<ul>
<li>Communicate with referring providers by filing incoming patient information from referring providers and sending thank you letters to referring providers after patient care.</li>
</ul>
<ul>
<li>Work collaboratively with the clinical and administrative team to ensure smooth operations and effective communication within the practice.</li>
<li>Generate and analyze scheduling reports to identify trends, areas for improvement, and opportunities to enhance the scheduling process.</li>
<li>Implement and adhere to quality assurance protocols to ensure the highest standards of care in implant procedures.</li>
<li>Participate in continuous improvement initiatives to enhance efficiency and patient outcomes.</li>
</ul>
<p><strong><u>Qualifications</u></strong></p>
<p><strong>Education:</strong></p>
<ul>
<li>High school diploma or equivalency, required.</li>
</ul>
<p><strong>Experience:</strong></p>
<ul>
<li>Previous experience in a medical or dental office, particularly in a scheduling or administrative role, is highly desirable.</li>
<li>Proficiency with practice management software and Microsoft Office Suite.</li>
<li>Strong organizational skills and attention to detail.</li>
<li>Excellent interpersonal and communication skills, with a patient-centered approach.</li>
<li>Knowledge of medical terminology, a plus.</li>
</ul>
<p><strong>Performance Requirements:</strong></p>
<ul>
<li>Approachable, professional demeanor</li>
<li>Detail-oriented and thorough in task execution.</li>
<li>Strong problem-solving skills and ability to adapt to changing situations.</li>
<li>Empathetic and patient-focused approach to care coordination.</li>
<li>Ability to work well under pressure in a fast-paced environment.</li>
<li>Team player with excellent collaboration skills.</li>
<li>Independent decision-making skills and utilization of sound judgement.</li>
<li>Strong work ethic and willingness to go above and beyond.</li>
</ul>
<p></p>
<div class="" data-block="true" data-editor="11g0v" data-offset-key="8fpm72dd-0-0">
<div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="8fpm72dd-0-0"><strong><span data-offset-key="8fpm72dd-0-0"><span data-text="true">What we do for you:</span></span></strong></div>
</div>
<ul class="public-DraftStyleDefault-ul" data-offset-key="7ipt0c1a-0-0">
<li class="public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-reset public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR" data-block="true" data-editor="11g0v" data-offset-key="7ipt0c1a-0-0">
<div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="7ipt0c1a-0-0"><span data-offset-key="7ipt0c1a-0-0"><span data-text="true">We offer Medical, Dental, and Vision Insurance plans to our full-time employees.</span></span></div>
</li>
<li class="public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR" data-block="true" data-editor="11g0v" data-offset-key="13m4b6c5-0-0">
<div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="13m4b6c5-0-0"><span data-offset-key="13m4b6c5-0-0"><span data-text="true">Two out of the three medical plans offered include Health Savings Account (HSA) eligibility.</span></span></div>
</li>
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<div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="82ck9b03-0-0"><span data-offset-key="82ck9b03-0-0"><span data-text="true">Company-paid Life, AD&D and Long-Term Disability coverage.</span></span></div>
</li>
<li class="public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR" data-block="true" data-editor="11g0v" data-offset-key="5alcke73-0-0">
<div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="5alcke73-0-0"><span data-offset-key="5alcke73-0-0"><span data-text="true">Additional Voluntary Life and AD&D Insurance for you and your family!</span></span></div>
</li>
<li class="public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR" data-block="true" data-editor="11g0v" data-offset-key="33q3883f-0-0">
<div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="33q3883f-0-0"><span data-offset-key="33q3883f-0-0"><span data-text="true">Voluntary Short-Term Disability Insurance available to you as well</span></span></div>
</li>
<li class="public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR" data-block="true" data-editor="11g0v" data-offset-key="fq26f661-0-0">
<div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="fq26f661-0-0"><span data-offset-key="fq26f661-0-0"><span data-text="true">Dependent Care Flexible Spending Account (FSA) offered.</span></span></div>
</li>
<li class="public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR" data-block="true" data-editor="11g0v" data-offset-key="6c5jk362-0-0">
<div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="6c5jk362-0-0"><span data-offset-key="6c5jk362-0-0"><span data-text="true">Immediately begin saving for retirement through our 401(k) starting with very first paycheck!</span></span></div>
</li>
<li class="public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR" data-block="true" data-editor="11g0v" data-offset-key="d5e55a37-0-0">
<div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="d5e55a37-0-0"><span data-offset-key="d5e55a37-0-0"><span data-text="true">Employer 401(k) contribution and Profit Sharing after six months of employment</span></span></div>
</li>
<li class="public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR" data-block="true" data-editor="11g0v" data-offset-key="bipagf26-0-0">
<div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="bipagf26-0-0"><span data-offset-key="bipagf26-0-0"><span data-text="true">PTO and 8 Paid holidays for fulltime employees!</span></span></div>
</li>
</ul>
<p></p>
<p><span style="font-size: 8pt;"><strong>DISCLAIMER</strong></span></p>
<p><span style="font-size: 8pt;"><em>The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. OPS’s management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. </em></span></p>
What you'll do
- The Scheduling Coordinator is responsible for coordinating and scheduling patient appointments, managing the daily schedule, and providing excellent customer service. This role involves effective communication with patients and collaboration with clinical and administrative staff to optimize patient flow.
About Oral Surgery Partners
Oral Surgery Partners is an oral surgery practice management company that was formed to provide professional management services for leading oral diagnostic and surgical practices for any issues that affect the mouth, teeth, and facial region. The initial practice supported by OSP is Midwest Oral Maxillofacial & Implant Surgery (“Midwest”). Midwest was founded by Dr. Michael Parsons in 2000.
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Frequently Asked Questions
What does a Scheduling Coordinator do at Oral Surgery Partners?
As a Scheduling Coordinator at Oral Surgery Partners, you will: the Scheduling Coordinator is responsible for coordinating and scheduling patient appointments, managing the daily schedule, and providing excellent customer service. This role involves effective communication with patients and collaboration with clinical and administrative staff to optimize patient flow..
Is the Scheduling Coordinator position at Oral Surgery Partners remote?
The Scheduling Coordinator position at Oral Surgery Partners is based in Grand Forks, North Dakota, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Scheduling Coordinator position at Oral Surgery Partners?
You can apply for the Scheduling Coordinator position at Oral Surgery Partnersdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.