The Program Manager is responsible for ensuring effective and efficient management of California Open Market Equipment. The Program Manager oversees a staff of approximately 50 Opus employees. Uses metrics and feedback to measure and drive performance and continuously improve quality and productivity. Ensures a safe and productive work environment.

Duties & Responsibilities

• Directly manage support staff and technicians
• Develop, maintain, and regularly report on key metrics of productivity and performance
• Maintains compliance with all aspects of contract with the State customer. Ensures compliance with program plans, policies, goals, objectives, and procedures reflective of corporate requirements.
• Develops operating budget. Ensures budgeted goals and cost objectives are met. Maintains monthly compliance and explains any deviations.
• Provides visibility to all aspects of program performance through weekly, monthly, and annual reporting.
• Coordinates efforts of multi-disciplinary teams within Opus (engineering, purchasing, logistics, accounting, and operations) to provide effective support for all aspects of the program.
• Provides daily operational support to all partner companies, internal and external customers, and Opus team members.
• Oversees the hiring, training, pay, and retention of competent personnel for the conduct of all functional activities.
• Gathers requirements for system enhancements. Works with engineering team to develop, test, and implement functional solutions.
• Provides resolution for all accounting questions and/or ACH discrepancies from partner companies.
• Responsible for regional warehouse management, including setting preferred stock levels, auto-replenishment levels and schedules, cycle counts, quarterly and annual physical inventory counts, adjustments, and process-improvement
• Ensure a safe and healthy work environment.
• Performs additional duties as required per the needs of the Program, the client, and Opus Inspection

Working Conditions

• Occasional travel to customer sites, field locations, and satellite facilities will be required.

Requirements

• Ability to establish metrics and measure output for reporting and continuous improvement
• Familiarity with use of office productivity software (MS Office Word, Excel, etc)
• Knowledge of NetSuite is a plus
• Some overnight travel will be required (limited)
• Ability to effectively prioritize in a fast-paced, multi-tasking environment while maintaining accuracy
• Excellent organizational and planning skills
• Outstanding customer service and relationship building skills
• Strong analytical skills and the ability to turn data into concise, executive ready recommendation

Qualifications

• Minimum 5 years’ experience managing field service operations or equivalent.
• Bachelor’s degree or equivalent experience with electronics, industrial technology, or related fields.
• Excellent interpersonal, communication, and leadership skills