About the Team

At OpenAI, we’re building safe artificial general intelligence (AGI) that benefits all of humanity. That mission depends on hiring exceptional people across research, engineering, product, policy, and operations — at scale, globally, and with a high bar for quality.

The Recruiting Operations team provides the systems, workflows, and data foundation that power that hiring. Within Recruiting Operations, the Systems & Enablement team owns the recruiting technology ecosystem — ensuring our ATS, offer workflows, and connected tools are reliable, well-governed, and user centric.

We are building a team of Systems & Enablement Leads who together operate, evolve, and support the tooling ecosystem that runs hiring at OpenAI.

About the Role

As a Systems & Enablement Lead, you will be one of the core owners of OpenAI’s recruiting systems. You’ll be responsible for a set of workflows, tools, and operational domains within our ATS and recruiting platform, while partnering closely with recruiters, coordinators, People Analytics, HR Operations, Legal, and IT.

This is a highly hands-on role for someone who enjoys being deep in systems while also driving clarity, training, and consistency across a large organization. You’ll help ensure that recruiting teams can move fast within reliable systems and processes — and that the data and workflows behind every hire are accurate and reliable.

What You’ll Do

Operate and Improve Recruiting Systems

• Serve as an administrator for OpenAI’s ATS (Ashby) and connected recruiting tools

• Configure and maintain recruiting workflows, pipelines, fields, permissions, and integrations for your assigned domains

• Partner with teammates on the Systems & Enablement team to maintain shared standards and coverage

• Work with vendors on support, enhancements, and feature adoption
  

Ensure Data Quality and Workflow Integrity

• Own the accuracy and completeness of data in your areas of the recruiting lifecycle

• Partner with People Analytics to ensure reporting fields and pipelines are trustworthy

• Design and implement guardrails that prevent incorrect or inconsistent data entry

• Audit and monitor recruiting systems to quickly surface and resolve issues.
  

Support and Troubleshoot

• Participate in the Recruiting Operations support queue (Slack and Jira)

• Troubleshoot complex system issues across tools, permissions, and integrations

• Collaborate with IT, vendors, and teammates to resolve problems quickly

• Turn recurring issues into durable fixes through configuration, automation, or documentation
  

Enablement & Change Management

• Create and maintain SOPs, training, and documentation for the workflows you own

• Lead enablement sessions and onboarding for recruiters and coordinators

• Support releases of new workflows, features, and policy updates

• Help ensure changes are adopted and understood across the organization

• Measure adoption and workflow health to ensure changes are landing as intended
  

Offer & Agreement Workflows

• Support offer and agreement processes and creation in partnership with Legal, HR Ops, and Compensation

• Maintain templates, approvals, and system logic that ensure offers are issued correctly

• Assist with complex or non-standard offers through governed workflows
  

Continuous Improvement

• Identify friction, inefficiencies, and scaling challenges in the system

• Propose and implement improvements that make recruiting faster, more consistent, and more reliable

• Stay current on tool capabilities and recommend ways to better use them
  
  

We’re Looking For

• 5+ years of experience in recruiting operations, HR systems, people technology, or related roles

• Hands-on experience administering an ATS (Ashby strongly preferred)

• Strong understanding of recruiting workflows, offers, and hiring data

• Ability to balance detailed system work with user support and enablement

• Strong communication and stakeholder partnership skills

• Comfort working in fast-moving, evolving environments
  

Nice to Have

• Experience supporting global or multi-entity hiring

• Familiarity with compliance-sensitive or highly regulated workflows

• Experience creating training and documentation for operational teams

• Experience working with analytics or downstream HR systems

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.