O2C Export Coordinator - English and French Speaker

Opella - Budapest

Hybrid

JOB PURPOSE

O2C Export Coordinator is responsible for delivering end-to-end customer service for export customers of Consumer Healthcare business across countries within Consumer Healthcare perimeter globally as per respective service level agreements.

Drives operations that are critical for customers & patients and serve as a basis for products fulfilment, accurate invoicing and accounting, generating cash flow and customer satisfaction.

KEY RESULTS/ACCOUNTABILITIES

• Coordinate end-to-end flows in relation to various players in supply chain (customers, markets, factories, distribution centers, freight forwarders) within assigned geographical scope

• Participate in global projects, respecting deadlines, commercial agreements with partners, pharmaceutical processes and regulations

• Ensure the processing and tracking of export orders from receipt to delivery to the customer (data entry, preparation, invoicing, documentation)

• Optimize transport to markets in line with budget expectations and negotiated deadlines

• Ensure the availability and compliance of required document

• Contribute to achieving monthly revenue targets and avoid stockouts

• Coordinate activity based on Market priorities

Operational Responsibilities in the Chemical Trading (API) Scope

• Manage the export of active pharmaceutical ingredients (APIs) and excipients in accordance with Sanofi’s Quality standards, ICH Q7 guidelines, and Good Distribution Practices applicable to pharmaceutical raw materials

• Act as the interface between clients, suppliers, freight forwarders, and transporters

• Ensure adherence to procedures, regulatory requirements (both internal and external), audit standards and international regulations

• Keep export procedures up to date and enforce compliance

Continuous improvement

• Identify process improvement opportunities through elimination of redundant activities

• Participate in process automation initiatives and ensure seamless adoption and transition

• Participate in global projects as required

KEY WORKING RELATIONSHIPS

• External Manufacturing Teams

• Supply Chain functions

• Accounting/Treasury Department

• Customs, International Flows Department

• IT Department, Digital Teams

• 3rd party customers/distributors

• Suppliers

• Chamber of Commerce, Consulates, Banks

• Transporters and Freight Forwarders

SKILLS, EXPERIENCE & KNOWLEDGE REQUIREMENTS

Language  

• Excellent English written and verbal

• French written and verbal

Functional Skills  

• Broad understanding of E2E Order to Cash processes and compliance

• Customer Service mindset

• At least 2-3 years’ experience in International Trade/ Transportation

• Knowledge in customs and tax rules

• Good business acumen

• Strong problem solving, deductive and analytical skills, financial acumen

Technical  

• Hands-on experience of SAP (essential) in S4 Hana preferably, SAP Application

• Knowledge of Microsoft Office and expertise of MS Excel (essential)  

Interpersonal  

• Customer service mindset and diplomacy

• Ability to interact with customers, internal and external stakeholders in issue resolution (essential)  

• Self-motivated, well organized, hard-working, detail-minded, clear thinker, quick learner

• Team player, able to work collaboratively transversally with an end-to-end mindset (essential)  

Leadership

• Ability to work independently and take ownership of tasks and processes

• Ability to organize, prioritize and structure tasks for oneself

• Attentive to detail and works with precision

• Action oriented, delivery driven, change agent

• Lead by example to deliver high quality service, customer satisfaction

Key Dimensions

The O2C Export Coordinator reports to O2C Export Team Lead and works closely with Supply Chain functions, internal and external customers and stakeholders and other Global business functions in countries/regions.

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